People Services Coordinator - Employee Relations

LIFELONG LEARNING ADMINISTRATION CORPORATION Full Time, Monday
- Friday; 8 a.m.

- 5:00 p.m.

This role offers a flexible hybrid/remote work arrangement, including one in‑office day per week at our Lancaster, CA location, along with occasional on‑site responsibilities as needed, and quarly in office dates.

The Lifelong Learning Advantage At Lifelong Learning, our mission is to support our client schools so they can concentrate on improving educational outcomes and student success. We continue to be a strong, positive force, pioneering the way education is delivered to all students.

Learn more about us at (Use the "Apply for this Job" box below). You Will Make an Impact The People Services Coordinator
- Employee Relations support the implementation and administration of policies, procedures and programs that promotes a positive relation between employees and the organization. This position is the lead support to the department leadership on timely workplace investigation, timely resolution, and proper documentation of employee and employer relations issues. This position reports to the People Services Manager Employee Relations or designee.

RESPONSIBILITIES/DUTIES:
This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Participates in employee relations related issues, which may include employee disciplinary action, conflict or grievance resolution, involuntary terminations

Support the human resource activities and ensures programs are administered fairly across the employee population

Intake, triage, and assist with employee complaints and manager recommendations

Participates in investigation into employee/employer misconduct

Liaison between employee and management

Maintain investigation notes and prepare investigation reports

Assists in the development of training programs that promote positive employee/manager relations, effective performance management, employee engagement and reduce turnover

Run reports from case management system to analyze data, identify trends, and provide metrics

Collaborate with leadership on status or findings of employee relations cases

Advise employees on human resources topics and organizational policies, or procedures

Ensure all documents related to cases are uploaded in case management system

Maintain accurate and timely documentation of employee relations cases in information systems or databases

Conducts or moderate employee surveys, focus groups, or exit interviews.

Establish and maintain positive Interpersonal relationships and advance Organization culture and values both internally and externally

Assist People Services Leadership with responding to DFEH, EEOC, DOL, and other legal claims

Coordinate employee-related aspects of involuntary terminations such as termination for cause and other Change in Employment Relationship actions

Keep current on Human Resources trends and legislation

Perform human resources activities

Administrative duties, responsibilities and activities may be assigned or changed from time to time SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:

Knowledge of State and Federal employment law Knowledge of human behavior principles and performance

Knowledge of principles and procedures for human resources policies, procedures, and guidelines in handling employee relations

Strong understanding of the Organizations culture, business units, services, and products

Strong problem-solving, conflict resolutions skills and use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Strong documentation, records management, effective oral and written communication skills

Ability to collaborate with various levels of employees

Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations

Strong autonomy, reliable, responsible, dependable, and focused on excellent customer service

Exercise confidentiality of client, company, and employee information

MINIMUM QUALIFICATIONS:

High School diploma or GED;
Associat…