HR Operations Representative II; HR

Welcome to United Utility Services, a dynamic player in the electric utility industry. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry‑leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are Safety, Quality, Integrity, and Professionalism. At United Utility Services, we craft power delivery solutions – built safe, engineered smart, and driven by what customers demand – fueling communities with reliable energy.

We are the best‑in‑class, trusted partner delivering customer‑centric Power Delivery Construction and Engineering solutions.

Non‑Exempt | The range for position is $68,000.00 - $72,000.00 Final compensation will be based on experience and qualifications.

Benefits include medical, dental, and vision insurance;
Health Savings Account (HSA) and Flexible Spending Account (FSA) options where applicable; 401(k) with company match; paid time off; company‑paid holidays; and short and long‑term disability.

Current employees are encouraged to apply through our careers page at

The HR Operations Representative II is responsible for supporting United Utility's HR Shared Services model across HR operations, employee lifecycle administration, onboarding, compliance, benefits administration, reporting, and employee support. The position supports a multi‑state workforce consisting of field, craft, union, non‑union, and corporate employees.

• Deliver HR service and support to employees and managers.
• Process employee lifecycle transactions.
• Support onboarding and offboarding.
• Maintain employee records and HRIS data.
• Administer benefits activities appropriate to role level.
• Support compliance, reporting, audits, and process improvement.
• Partner with payroll, talent acquisition, operations leadership, vendors, brokers, and carriers.

• Employee benefit inquiries
• Enrollment administration
• Eligibility management
• Life event processing
• Open Enrollment support
• Carrier and broker coordination
• Benefits audits and reconciliation
• Employee communications

Exercises independent judgment consistent with role level. Responsible for transaction accuracy, issue resolution, escalation decisions, documentation review, and compliance support.

Employees, supervisors, managers, payroll, talent acquisition, HR leadership, finance, safety, operations, and executive leadership.

Benefit carriers, brokers, retirement vendors, background screening vendors, HR technology providers, and regulatory agencies.

Associate degree or bachelor's degree in human resources, Business Administration, or related field preferred.

1-2 years of relevant HR operations, benefits administration, payroll, customer service, shared services, or administrative experience.

• Employee lifecycle administration
• Benefits administration
• HRIS systems
• Payroll concepts
• Multi‑state workforce administration
• Confidentiality requirements
• HR compliance concepts
• Utility and infrastructure workforce environments

• Maintain confidentiality
• Manage competing priorities
• Work independently
• Build productive relationships
• Interpret policies and procedures
• Adapt to changing business needs

Ability to work at a computer for extended periods, communicate effectively, and occasionally travel for meetings, training, or operational support.

Hybrid office and remote work environment supporting a geographically dispersed workforce.

Consistent performance, strong service metrics, process expertise, compliance knowledge, and demonstrated readiness for increased responsibility.

Progression opportunities exist into HR Operations, Benefits, HRIS, Payroll, and leadership career tracks.

30% Case Resolution | 30% HR Operations | 30% Benefits Administration | 10% Process Improvement

Applicants may be asked: “Are you currently employed by the Company?” For standard external opportunities, this question is used for applicant classification, reporting, and workforce analytics purposes only.

We do not accept unsolicited resumes or candidate submissions from third‑party recruiters or staffing firms. Resumes submitted without a signed, written agreement with the Company and outside the approved HR/Recruiter process will not be reviewed or considered, and the Company will not be responsible for any associated fees.

Equal Opportunity Employer, including disabled and veterans.