Senior Manager, HR Section Support

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

We are seeking a strategic and results-driven Outsourced HR Business Partner (HRBP) to provide expert human resources guidance to our client organizations. You will serve as the primary liaison between executive leadership and the broader workforce, driving talent strategies, managing complex employee relations, and ensuring all people operations align with local and federal employment laws. The ideal candidate possesses deep HR expertise, a consultative mindset, and the ability to seamlessly integrate into various company cultures.

• Strategic Advising:
  Partner with client leadership to translate business objectives into actionable workforce and talent strategies.
• Employee Relations:
  Coach managers through performance, engagement, and disciplinary issues. Investigate and resolve workplace conflicts objectively and effectively.
• Compliance &
  
  Risk Management:
  
  Stay updated on employment laws (e.g., FMLA, FLSA, ADA) and ensure all client HR policies and procedures minimize legal exposure and remain fully compliant.
• Performance & Talent Management:
  Assist clients in designing performance management frameworks, developing clear career pathways, and identifying high-potential talent for succession planning.
• Policy Development:
  Help design, update, and implement comprehensive employee handbooks and HR operating procedures tailored to each client's unique needs.
• Change Management:
  Guide organizations through structural changes, such as mergers, downsizing, or rapid scaling, ensuring smooth transitions with minimal impact on morale.
• Data Analytics:
  Leverage people analytics (e.g., turnover signals, engagement scores) to diagnose systemic issues and guide informed, data-driven people decisions.

• Education & Experience:
  
  Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 5–7 years of experience as an HR Business Partner, HR Consultant, or similar senior HR role.
• Certifications:
  
  Professional in Human Resources (PHR), SHRM-CP, SHRM-SCP, or SPHR highly preferred.
• Legal Knowledge:
  Strong, demonstrable understanding of federal, state, and local labor laws and regulations.
• Consulting
  
  Skills:
  
  Exceptional communication, relationship-building, and conflict-resolution skills, with a track record of successfully influencing C-suite executives and managers.
• Analytical Capability:
  Comfort using HRIS platforms and interpreting HR metrics to drive business solutions.
• Adaptability:
  Ability to quickly understand and navigate diverse corporate cultures and client environments.

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility:
  Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs:
  Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize:
  Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $7,000 for tuition reimbursement.
• Mental and emotional wellness:
  Resources for…