Regional HR Business Partner, Americas

We are Progress (Nasdaq: PRGS) – the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI‑powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Regional HR Business Partner for the Americas, and help us do what we do best: propel the business forward.

This will be a hybrid role so you’ll split your time between your home office and our Burlington, MA headquarters.

• Partner with Global BPs, fellow Regional BPs, COEs and local leaders, managers and employees to plan for and execute HR programs, initiatives, etc. These are most often characterized by a high level of complexity, numerous teams and significant collaboration.
• Act as the subject‑matter expert on US labor law.
• Lead or contribute to site HR activities/events.
• Collaborate with teams outside of HR on cross‑functional projects and shared work, e.g., onboarding a new employee, which involves HR, IT and Workplace Operations.

• Collaborate with Global HR BPs, Talent & Culture team and other HR COEs on HR program readiness, leadership/manager support and execution.
• Review and analyze regional and country‑level employee engagement results. Prepare country/regional reports, share with Global HR BPs and local leadership/management, and support improvement efforts.

• Develop knowledge of Progress's organization and build relationships with key stakeholders. Use insights to identify needs, make recommendations and implement agreed‑upon solutions within the business and/or HR team, often working in close collaboration with a Global HR BP.
• Support leaders and managers in driving progress and accountability toward strategy execution, team goals, etc.
• Advise and support managers and employees through performance assessment/feedback program execution.
• Advise and support leaders and managers on managing under‑performance.
• Act as the knowledge resource and advisor to managers during the annual merit cycle, promotion planning, and ad‑hoc role and compensation requests.
• Facilitate new manager orientation and new manager assimilation sessions as needed. Work with the Talent & Culture team to update content based on local legislation and cultural nuances.

• Act as the primary point of contact for employee relations issues, providing guidance and support to managers and employees on policies, procedures and conflict resolution. Consult and collaborate with Global HR BPs, internal legal, compliance and other teams when needed.
• Support the legal team on employment‑related legal matters.

• Play a key role in various aspects of the M&A lifecycle. These may include review of the target company’s HR‑related documents and practices, understanding and preparing required employment documentation, job and terminations and integration.

• Collaborate closely with the HR Services team on transactional/operational HR responsibilities, primarily as an escalation point.
• Identify areas for process and program improvements. Drive improvement directly in areas owned by the BP team and/or through feedback and support to the owning team.
• Participate in company enablement and efforts to incorporate AI technology into how we do what we do.

• Bachelor's degree in a relevant field.
• 3+ years in a regional HR role; experience in other aspects of HR a plus.
• Experience working with all levels of leaders and employees; strong relationship‑building skills.
• Experience handling complex employee relations matters.
• Strong communication skills, both written and verbal.
• Able to manage multiple responsibilities, projects, etc. at one time.
• Can flex between teamwork – true team player managing own work priorities and also willing to pitch in to help the team – and working autonomously.
• Experience working in a global organization, collaborating across time zones and cultures.
• Excited about learning and…