Senior Leave Specialist Remote

Leave Administration And Employee Service Center Support

Tufts Medicine brings together the best of academic and community medicine to deliver exceptional, connected and accessible care. Comprised of Tufts Medical Center, the principal teaching hospital of Tufts University and the Tufts University School of Medicine, Lowell General Hospital, Melrose Wakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home, and an integrated network of 2,300 physicians, we treat the most complex conditions, keep our communities healthy and bring research breakthroughs to life.

This role provides support to the Leave Administration and Employee Service Center teams focused on data integrity, compliance, reporting and full cycle administration of leave and accommodation process. Act in accordance with federal and state laws, company policies and collective bargaining agreements. Continuous evaluation and monitoring of data in search of opportunities for process improvements and efficiencies.

Minimum Qualifications:

1. Bachelor's degree in Human Resources, Business Administration, or a related field AND Three (3) years of Human Resources or relevant Business experience with at least two (2) years of leave of absence experience OR;
Associate's degree in a related field AND Five (5) years of Human Resources or relevant business experience with at least two (2) years of leave of absence case management experience OR;
High School Diploma or equivalent AND Seven (7) years of Human Resources or relevant business experience with at least two (2) years of leave of absence case management experience.

Preferred Qualifications:

1. Experience with Workday.
2. Professional certification in human resources such as the PHR, SPHR, or SHRM certification.

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Process full cycle of leave of absence management which includes investigation, extensive case management and coordination of STD/LTD benefits.

2. Independently maintain up-to-date knowledge of leave laws, policies, collective bargaining agreements and current practices.

3. Independently approves and/or denies leave cases according to policy based on relevant medical information.

4. Maintain well-organized electronic records that promote accuracy and compliance.

5. Coordinate and organizes all medical information and ensure that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.

6. Communicate, counsel, answer questions and provide leave guidance to employees and managers in an efficient and effective manner.

7. Maintain active communication with the Total Rewards HR Community, HR, Leave of Absence and Disability Partners, Occupational Health, Legal, and Payroll facilitating proper knowledge transfer and maintaining alignment between leave of absence strategy development and execution.

8. Provide transactional absence management process changes to employee data, review and analyze HR data for accuracy and compliance purposes.

9. Manage and processes employee transactions related to leaves, ensuring all actions are documented properly in Workday and Service Now.

10. Review, process and record ADA Reasonable Accommodation requests in collaboration with Legal.

11. Monitor and respond to Zoom calls, emails and Workday tickets throughout the work day.

12. Proactively and continuously identify, recommend, and implement leave process improvements

13. Back up for other Leave Team members while out of office

14. Ensures that all reportable workers' compensation claims are submitted appropriately.

15. Actively participate in workers' compensation meetings.

16. Audit timecards for employees on leave of absence.

17. Responsible for receiving, addressing, and escalating leave program questions via the Employee Service Center

18. Support leave management needs from the HR Community as needed, providing data and support for usage, benchmarking, and cost analysis.

Physical Requirements:

1. Frequent sitting, occasional standing & walking, and…