HR Shared Services Specialist Focus

Overview

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

The HR Shared Services team at Franklin Templeton delivers exceptional customer service and supports multiple HR functions, including Employee Relations, Talent Acquisition, Talent Management, and Benefits. Our specialists provide Tier I support to employees and leaders across the Americas, helping drive strategic HR initiatives. Team members collaborate closely, sharing expertise and fostering a supportive environment. Joining our team means gaining exposure to diverse HR processes and contributing to a culture focused on growth and continuous improvement.

• You will assist employees in a timely manner with questions about benefits, compensation, immigration, leave, and HR policies.
• You will support self-service processes in Workday, offering real-time solutions.
• You will work with Payroll and other teams to resolve employee inquiries.
• You will maintain up-to-date knowledge of HR processes and policies.
• You will update Shared Services documentation.
• You will support HR functions with projects and administrative tasks.
• You will help Talent Acquisition with job postings, interviews, onboarding, and new employee orientation.

• 3 years in HR including providing customer service and administrative support
• Bachelor’s degree or equivalent experience
• Foundational HR knowledge or Associate Professional in Human Resources (aPHR) certification (preferred)

• Familiarity with Workday, Microsoft Office, and Service Now case management tools
• Strong focus on data integrity and security
• Problem-solving and process improvement skills
• Ability to interpret data and lead corrections
• Attention to detail and ability to prioritize
• Multitasking in a fast-paced environment

• Excellent listening and consulting with employees through personal and sometimes difficult circumstances
• Adaptability to change
• Results-driven and solutions-oriented
• Relationship-building and sound judgment
• Exceptional time management and communication skills

• This role follows a hybrid work model based in our Boston, MA office (two days in office)
• 8:30am – 5:00pm PT

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program.

We expect the annual salary for this position to range between $53,000.00 - $60,000.00, depending on location and level of relevant experience, plus discretionary bonus.

Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and…