Human Resources Coordinator – Services

Human Resources Coordinator – Employee Services

Remote (within a 5-6 hours drive of Richmond VA) | Full-Time

Join a team that puts care first

At Care Advantage, we believe care goes beyond our clients-it starts with our people. As a leader in home care services, we provide personalized, compassionate support to individuals in their homes, hospitals, and rehabilitation settings. Our mission is simple: deliver peace of mind through exceptional care.

We're looking for a Human Resources Coordinator – Employee Services to serve as a critical first point of contact for employee support-someone who thrives in a fast-paced environment, loves solving problems, and is passionate about delivering an exceptional employee experience.

What You'll Do

As the frontline of HR support, you'll manage and resolve employee inquiries while improving processes and driving operational excellence.

Core Responsibilities

• Own the HR Ticketing
  
  Experience:
  
  Manage and triage employee requests through Jira, ensuring timely, accurate, and supportive resolutions
• Be the First Line of HR Support:
  Respond to employee questions, concerns, and requests with professionalism and empathy
• Escalate When Needed:
  Partner with HR specialists to ensure complex issues are handled efficiently
• Educate & Guide:
  Help employees understand policies, procedures, and best practices to ensure consistency across the organization
• Drive Engagement & Retention:
  Deliver positive interactions that support employee satisfaction and retention efforts
• Analyze & Improve:
  Track KPIs, monitor ticket trends, and identify opportunities for process improvements
• Leverage Technology:
  Continuously look for ways to improve efficiency using HR systems and tools
• Contribute to Knowledge Management:
  Maintain SOPs, documentation, and HR resources for scalability and consistency
• Support Cross-Team Coverage:
  Step in where needed to ensure seamless HR service delivery

What Makes You a Great Fit

You're a proactive, detail-oriented communicator who enjoys solving problems and helping others succeed.

Qualifications

• 2+ years of experience in HR, employee services, or business support
• Associate's degree in HR, Business Administration, or related field
• Experience with ticketing systems (Jira preferred)
• Strong communication skills-written and verbal
• High level of professionalism and confidentiality
• Detail-oriented with experience in HRIS or workplace platforms
• Ability to collaborate across departments and work independently

Work Environment

• Fully remote position with a consistent schedule
• Requires a dedicated workspace and reliable internet
• Primarily computer-based work with extended periods of sitting

Our Core Values

At Care Advantage, how we serve matters just as much as what we achieve. Our values shape every interaction:

• Integrity – We act with honesty and do what's right
• Compassion – We put patients and families first
• Accountability – We own our actions and results
• Respect – We build trust through professionalism and partnership
• Excellence – We strive for the highest standards in care and service

Why You'll Love This Role

• Be the voice of HR and make a real impact on employee experience
• Work in a collaborative, mission-driven environment
• Gain exposure across multiple HR disciplines
• Contribute to process improvements and innovation
• Grow your HR career with a supportive corporate team

Ready to Apply?

If you're passionate about people, process, and problem-solving, we want to hear from you. Apply today and help us build a stronger employee experience at Care Advantage.