Director, Talent Development

Company Description

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of book lovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

MISSION

The Director, Talent Development is responsible for defining and implementing Indigo’s talent development philosophy, roadmap, and execution strategy—enabling the organization to build the capabilities, leadership strength, and performance culture required to achieve its business objectives.

This role ensures the effectiveness, scalability, and integration of all talent development processes and practices, including the learning process performance process, potential process, succession process, and career planning process, across Home Office, Retail, and Distribution Centre teams.

The Director will be a key driver of Indigo’s evolution into a high-performance, growth-oriented organization where employees are equipped to develop their capabilities, navigate their careers, and contribute meaningfully to business outcomes.

KEY PERFORMANCE METRICS

• On-time, on-budget delivery of key talent programs
• Strength of leadership pipeline and for critical roles
• Customer satisfaction score of Talent Team

KEY RESPONSIBILITIES

• Participates as a senior HR leader in shaping Indigo’s people and capability strategy, ensuring talent development directly advances business performance, growth, and customer outcomes.
• Partners with senior leaders to identify capability gaps, critical roles, and future talent needs, translating these into targeted, enterprise-level development strategies.
• Defines and continuously evolves Indigo’s talent development philosophy, ensuring alignment with business strategy, workforce needs, and future capability requirements.
• Develops and delivers a multi-year talent development roadmap with clear annual priorities covering learning, leadership development, performance enablement, succession, and career development.
• Builds and leads a high-performing Talent Development team, setting clear standards for delivery, accountability, and impact.
• Advances Indigo’s learning ecosystem (Indigo U, LMS/LXP platforms), ensuring it is scalable, user-friendly, data-informed, and aligned to employee-driven growth and career development.
• Designs, amends and embeds key HR Talent Development processes:
  Learning & Development, Performance, Potential, Succession and Career Planning
• Establishes clear success measures and uses talent and learning analytics to assess effectiveness, inform decisions, and continuously improve outcomes.
• Leads adoption of talent practices, including change management and leader enablement, ensuring strong usage and behavioural impact.
• Acts as a trusted advisor to senior leaders on leadership effectiveness, succession, and organizational capability, influencing decisions that strengthen Indigo’s long-term performance.
• Maintains strong external awareness of emerging trends in talent, learning, and leadership, ensuring Indigo remains competitive and forward-looking.
• Partners with HR and business leaders to identify future-critical skills and roles, informing workforce and succession…