Senior Manager, IT Business Partner

Req

Remote Position:
Hybrid

Region:
Americas

Country:
Canada

State/Province:
Ontario

City:
Toronto

Working with the Director of Workflow Solutions, IT Business Partner (HR) is responsible for leading the alignment between the global Human Resources organization and global IT capabilities. This role is a critical driver of HR operational efficiency, talent experience, and digital transformation, requiring a strong advisor who can translate HR business vision into a scalable technology roadmap and manage high-impact systems from ideation to delivery.

The role requires a unique blend of technical experience in the administration and configuration of core HR applications (specifically SAP Success Factors and all its modules), paired with strong business analysis skills to engage HR teams, review and optimize global processes, and solicit technical requirements when business needs change. The candidate must also be a forward-thinking technologist, identifying opportunities to modernize the HR IT landscape through emerging technologies, automation, and AI-driven capabilities.

• HRIS Technical Expertise: Strong hands‑on experience and administration‑level knowledge of major HR systems and platforms, such as SAP Success Factors (Employee Central), Workday, Concur (Travel & Expense), ADP Payroll, or equivalent enterprise HCM solutions.

• Business Analysis & Process Mapping: Demonstrated strength in eliciting, documenting, and presenting business requirements. Experienced in performing objective process re‑engineering to improve service delivery and maximize system utilization.

• HR Business Acumen: Broad understanding of standard HR processes (hire‑to‑retire lifecycle), payroll processing rules, global compliance considerations, and data privacy regulations (e.g., GDPR, PIPEDA) regarding employee record confidentiality.

• AI & Innovation Mindset: Familiarity with modern AI use cases in Human Resources, including AI‑driven recruitment screening, automated virtual assistants/chatbots for employee queries, and predictive workforce analytics.

• Project Management & Delivery: Strong track record in project management, planning, and coordination across cross‑functional teams and third‑party SaaS vendors.

• Analytical & Communication
  
  Skills:
  
  High proficiency in critical thinking, negotiation, and creative problem‑solving. Excellent verbal and written communication skills in English
  , with the ability to convey technical concepts clearly to non‑technical HR partners, as well as present strategic plans to senior leadership.

• Work Ethics: Proactive self‑starter with an "owner's mindset," delivering high‑quality work on time with meticulous attention to detail.

• Relationship Management & Alignment: Build close relationships with global HR functional leads (Talent Acquisition, Compensation & Benefits, Payroll, Employee Relations, and Learning & Development) to understand their operational pain points and strategic technology needs.

• Requirements Gathering & Workshop Facilitation: Lead detailed requirements gathering workshops with HR subject matter experts using Design Thinking, process mapping, and structured business analysis frameworks to translate HR needs into clear, actionable IT specifications.

• Application Administration & Oversight: Provide technical advisory and oversight on the configuration, integration, and administration of HR Information Systems (HRIS) and related applications, ensuring data integrity and streamlined data flows.

• Process Engineering & Optimization: Analyze and evaluate existing global HR workflows (e.g., employee onboarding, performance management cycles, payroll processing). Conduct feasibility studies and cost‑benefit analyses to propose system‑driven improvements and automation.

• Project Delivery & Governance: In collaboration with the IT PMO, internal technical teams, and external SaaS vendors, drive HR IT projects through their complete lifecycle. Manage project roadblocks, negotiate timelines, and ensure standard project management practices and compliance standards are met.

• Technology Roadmap & Vendor Management: Research emerging trends in the HR…