Designated Coordinator Employee Relations Responsibilities

Position: Designated Coordinator with Employee Relations Responsibilities
Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Overview:
The Designated Coordinator with Employee Relations Responsibilities is a dual-function role within Heavens Home Health Care Corporation, combining leadership in service coordination with a strong focus on employee engagement and well-being. This position ensures the successful delivery of person-centered services and simultaneously oversees critical employee relations functions, maintaining a productive and positive working environment.

Key Responsibilities
Program Coordination, Evaluation, and Oversight
- Coordinate and evaluate individual service delivery, ensuring the effectiveness of services provided as outlined in the person's coordinated service and support plan.
- Provide oversight, supervision, and support to direct support staff, including evaluating the program's quality and effectiveness in achieving service outcomes.
- Ensure compliance with section 245D.07 in facilitating service outcomes and taking necessary actions to accomplish client goals.
- Train and guide staff in implementing service plans, with direct observation of service delivery to assess staff competency.
- Use data systems to measure service effectiveness and provide ongoing program improvement recommendations.
- Ensure that the designated coordinator meets educational, training, and experience requirements relevant to the primary disabilities of persons served by the program.
- Verify and document competence as required by section 245D.09, subdivision 3.
Employee Relations
- Manage the recruitment and onboarding process, including filtering applications, conducting interviews, and hiring employees.
- Oversee employee performance and activities, ensuring a positive and productive work environment.
- Develop and conduct training programs for staff, including orientation for new hires and ongoing professional development.
- Address employee complaints, concerns, and disputes, and investigate workplace situations.
- Improve HR policies to enhance team relationships and foster a supportive work environment.
- Ensure compliance with labor laws and internal HR policies, as well as maintaining knowledge of Home Care-specific labor legislation.
- Collaborate with other leaders in the organization to continuously improve employee engagement and retention efforts.
Qualifications
- Program Coordination:
- A bachelor's degree in a field related to human services and one year of full-time experience providing direct care to persons with disabilities or elderly individuals; OR
- An associate degree in a field related to human services and two years of full-time experience providing direct care; OR
- A diploma in a related field from an accredited postsecondary institution with three years of full-time experience; OR
- A minimum of 50 hours of education related to human services and disabilities, with four years of full-time experience providing direct care under appropriate supervision.
- Employee Relations:
- Proven experience as an HR Specialist or HR Generalist.
- Hands-on experience with Human Resources Information Systems (HRIS) and Applicant Tracking Systems (ATS).
- Strong understanding of labor laws, particularly within the Home Care industry.
- Excellent written and verbal communication skills.
- Strong problem-solving and team management skills.

This role is integral to ensuring the success of both our clients and employees, promoting a supportive environment that fosters quality service delivery and a thriving workplace culture.

Flexible work from home options available.