HR Service Center Representative

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

This role within the HR Connect Service Center serves as a first point of contact for HR inquiries focusing on delivering accurate, high-quality service to employees and managers. It provides Human Resources related support and guidance in self-service navigation, payroll, time tracking, benefits, compensation, policies and procedures, and performance management. The role works closely with Centers of Excellence (COEs) and HR leaders to help design, develop and implement scalable processes and solutions that ensure an excellent customer experience.

• First point of contact to help resolve employee and manager inquiries from across The Toro Company in a professional and confidential manner. Receives inquiries through HR cases, the HR Connect phone line, and in person.
• Accurately documents and manages all interactions utilizing a case management system while adhering to our established Service Level Agreements (SLA) and focusing on key performance indicators.
• Understands and applies concepts of HR policies and practices and plays a critical role in coaching employees and managers through employee self‑service transactions in our HCM system (Workday).
• Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials. Acts as a Subject Matter Expert and works closely with COEs to resolve complex and escalated inquiries.
• Responsible for handling sensitive company and personal information with a high degree of confidentiality.
• Provide production time‑keeping support for specific location(s) and provide training support to assist with resolution of pay and time related issues.
• Focus on Continuous Improvement and a drive for consistency by recommending changes to procedures and resource documents.
• Supports processes managed by the HR Service Center (Tuition Reimbursements, Service Awards, etc.).
• Provide Workday transactional support as needed.
• Supports special projects and site‑specific support as assigned. May provide support for other HR initiatives such as onboarding, orientation, paperwork, HR related mail/forms, unemployment, and employee engagement activities.

• HS Diploma minimally required.
• Level I: 1‑3 years of Customer Service Experience, preferably in a Human Resources environment.
• Level II: 3+ years of Customer Service Experience, preferably in a Human Resources environment.

• Associate’s or Bachelor’s degree in Human Resources or related field preferred.
• Working knowledge/experience of Workday preferred.
• Kronos or other time‑keeping system experience preferred.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
• Ability to work between multiple systems in a fast‑paced environment.
• Customer service oriented with strong written and verbal communication skills.
• High integrity, sound judgment and discretion regarding confidential information.
• Problem‑solving and analytical skills.
• Ability to manage multiple priorities.

• Dress for your day – We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Location – Conveniently located near both St. Paul and Minneapolis, centrally located for most commuters.
• Food – Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
• Wellness – The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism – The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Summer Hours – Enjoy a flexible schedule during the summer. By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.
• Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part‑time has promoted team‑building and flexibility.
• Competitive Salary – The estimated hourly pay range for this position is $23.00 – $30.00.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non‑merit factors. We are committed to creating a welcoming environment for all employees.