Services Program and Policy Specialist

Job Summary

The Employee Services (ES) Program & Policy Specialist is responsible for the design, structure, and continuous improvement of ES policies, programs, and processes. This role ensures policies and programs are well-structured, compliant, scalable, and effectively support consistent decision-making across the organization. This position owns the development, management, and lifecycle of ES policies and programs, including the employee handbook, workplace policies, and standard operating procedures (SOPs).

The role establishes standards for policy creation, structure and oversight, and ongoing maintenance, ensuring clarity, usability, and alignment with business operations. The ES Program & Policy Specialist is accountable for ensuring all ES policies and programs comply with applicable federal, state, and local employment laws. This role proactively monitors regulatory changes, assesses impact, and drives updates to policies, programs, and supporting resources.

Working closely with ES leadership, Legal, company leadership, and ES teams, this role translates complex requirements into practical, operationally sound programs and guidance that can be consistently applied across the organization. Training and communication are supporting components of this role, ensuring policies and programs are clearly understood and effectively implemented.

• Own and manage all Employee Services (ES) policies, programs, and employee-facing resources, including the employee handbook, company-wide and business-line workplace policies, and standard operating procedures (SOPs)
• Ensure ES policies, programs, and documentation comply with applicable federal, state, and local employment laws; monitor regulatory changes and drive updates as needed
• Establish and maintain standards for policy and SOP development, review, approval, version control, and retention, ensuring strong structure and oversight
• Identify gaps, risks, and inconsistencies in policies and programs and lead improvements to enhance clarity, effectiveness, and operational alignment
• Evaluate policy and program effectiveness and implement updates based on feedback, trends, and business needs
• Maintain ES policy and program content across the intranet, HRIS, and related resource platforms, ensuring accuracy and accessibility
• Partner with ES leadership, Legal, company leadership, and ES teams to interpret requirements and translate them into clear, practical, and scalable guidance
• Provide policy interpretation and ensure consistent application across teams, supporting sound and aligned decision-making
• Equip ES teams and people leaders with the tools, documentation, and resources needed to apply policies and programs effectively
• Lead communication strategies for new or updated ES policies, programs, and processes to drive awareness and adoption
• Design and deliver training and supporting materials related to ES policies, programs, and processes as needed
• Facilitate training sessions to reinforce understanding and support implementation during key rollouts or updates

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

• Access to a reliable and secure high‑speed internet connection. Cable or fiber internet connections (at least 75 mbps download/10 mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day‑to‑day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise‑ and distraction‑free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire…