Director, HR Operations & Transformation

Category: Human Resources

Job Location: Work from Home

Tracking Code:

Position Type: Full-Time/Regular

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

The Director, HR Operations & Transformation is responsible for leading and modernizing the operating backbone of Numotion’s HR function. This position leads the strategy and execution of HR Operations, Payroll Operations, and HRIS/People Systems. Responsibilities include service delivery, workflow automation, data governance and compliance, reporting, and driving HR digitization and AI enablement across the function.

$142,000 - $185,000 base salary plus an annual incentive performance bonus. It is not typical for an individual to be hired at or near the top of the pay range. Compensation decision depend on skills, qualifications, experience, and location.

• Lead, coach, and develop a high-performing HR Operations capability, cultivating a culture of accountability, service orientation, curiosity, continuous improvement, practical innovation, and disciplined execution.
• Own and continuously improve core HR operational processes, standards, controls, and service delivery across employee data, job and position changes, organizational changes, payroll inputs and controls, documentation, and lifecycle transactions.
• Manage the HR Operations budget and HR technology / operations vendor portfolio, including budget planning, forecasting, expense management, service performance, issue resolution, contract support, renewals, RFP participation, and implementation planning as needed.
• Support HR-related compliance and ACHC readiness by ensuring required people data, process documentation, system evidence, reporting, controls, and remediation practices are accurate, accessible, and sustained in partnership with Compliance, HR, and business stakeholders.
• Partner with HRBPs, Talent Acquisition, Total Rewards, Finance, IT, Compliance, and external vendors to align systems, workflows, reporting, and operational practices with legal requirements, internal controls, audit readiness, and business priorities.
• Support merger, acquisition, and integration activities by providing HR Operations, payroll, HRIS, data, process, and system-related expertise, deliverables, and integration planning support.

• Oversee payroll operations and payroll governance in partnership with Finance, ensuring accuracy, timeliness, auditability, compliance, and disciplined issue prevention and resolution.
• Lead the HRIS / HR systems strategy in partnership with IT and relevant vendors, including configuration governance, release management, integrations, role-based security, testing, maintenance, change control, and adoption.

• Partner with stakeholders to define HR technology, process, reporting, and compliance needs and implement solutions aligned with business priorities, regulatory expectations, internal controls, and corporate strategies.
• Lead the HR operations transformation roadmap, including operating model clarification, process redesign, workflow automation, HR digitization, responsible AI enablement, simplification of manual handoffs, and clear ownership across HR and cross‑functional partners.
• Serve as the HR AI champion by identifying practical AI use cases, promoting responsible adoption, building HR team capability, partnering with IT and other stakeholders on governance, and ensuring AI‑enabled solutions improve efficiency, accuracy, experience, and decision support.
• Create and maintain a prioritized pipeline of digital, automation, and AI‑enabled improvement opportunities for high‑volume, rules‑based, or compliance‑sensitive work; ensure solutions…