People Manager; HR

The Role

As the People Manager, you play a critical role in shaping the employee experience at Western Computer. You lead key people programs, support our team's operational excellence, and serve as a trusted partner to employees and managers. From onboarding and compliance to benefits support and employee engagement, you help ensure our people feel supported, heard, and empowered.

Strategic HR Partnership

• Assist in developing and implementing People strategies that foster a high-performance culture and support business growth.
• Contribute to continuous improvement of People processes, tools, and infrastructure to enhance the employee lifecycle and overall experience.

HR Processes, Policy Development & Compliance

• Implement and ensure compliance with Western's People policies and procedures, communicating clearly and consistently across the organization.
• Ensure compliance with federal, state, and international employment laws and regulations.
• Draft, revise, and maintain HR policies and procedures.
• Coordinate documentation for international travel and employment.
• Maintain accurate employee records in Tri Net and other platforms.
• Proactively identify opportunities to enhance People services and systems; partner with the Director of People to implement improvements.

HR Systems, Analytics & Reporting

• Maintain data integrity across HRIS and people systems.
• Produce and analyze people metrics including headcount, turnover, retention, hiring, engagement, and training completion.
• Develop reports and dashboards to support business decision-making.
• Recommend process improvements based on HR data and trends.
• Support audits and reporting requests as needed.

Employee Relations

• Handle complex employee relations cases and apply our policies consistently and fairly.
• Coach managers on employee relations matters, performance concerns, conflict resolution, and workplace best practices.
• Lead offboarding activities, analyze exit trends, and recommend retention and engagement improvements based on findings.

Compensation & Benefits

• Partner with the Director of People to administer compensation programs, salary reviews, promotions, and market-based pay practices.
• Process documentation for compensation changes, promotions, and adjustments.
• Administer employee benefit programs and serve as the primary liaison between employees, vendors, and Tri Net.
• Coordinate FMLA, leave paperwork, and related documentation with Tri Net.

Onboarding

• Own and continuously improve the end-to-end onboarding experience to ensure new hires feel welcomed, informed, and set up for success.
• Coordinate pre-boarding tasks such as equipment orders, system access, and welcome materials in partnership with IT and hiring managers.
• Deliver engaging orientation sessions that cover company values, policies, tools, and cultural norms.
• Partner with hiring managers to develop and support tailored 30/60/90-day onboarding plans, ensuring clear role expectations and regular check-ins.
• Monitor new hire progress, gather feedback, and adjust onboarding programs as needed to improve clarity, connection, and ramp-up.
• Track onboarding completion and progress in HRIS and other systems; follow up on outstanding tasks.
• Support internal transitions (e.g., promotions or team changes) with appropriate onboarding touchpoints.

Payroll Processing

• Oversee semi-monthly and off-cycle payroll processing in partnership with Tri Net.
• Ensure accuracy of pay by auditing timesheets, PTO entries, bonuses, commissions, and other payroll inputs.
• Respond to employee payroll questions and troubleshoot issues as needed.
• Coordinate with Finance to align on reporting and reconciliation processes.

Required

• 8+ years HR experience
• Experience in employee relations, compliance, benefits, payroll, and performance management
• Multi-state and Canadian employment law knowledge
• HRIS experience
• Strong communication and coaching skills

Preferred

• Professional services, consulting, or technology industry experience
• Experience supporting remote work forces
• Experience with Tri Net, Lattice, Teamtailor, and Microsoft 365

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $80k - $120k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!
• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.
• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

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