Senior Manager, and People Operations; Remote

Department:
People Operations

Employment Type:

Full Time

Location:

Denton, Texas

The Senior Manager, Benefits and People Operations is responsible for managing the day-to-day operations of the company's employee benefits programs, HR systems, people analytics, and operational processes that support the employee experience. This role serves as the primary owner of benefits administration while also supporting broader People Operations initiatives, including HRIS administration, workforce reporting, compliance, process improvement, and operational support. The People Operations Manager partners closely with brokers, vendors, Finance, Payroll, and internal stakeholders to ensure programs are administered efficiently, compliantly, and with a strong employee experience focus.

• Oversee daily administration of the company's health and welfare programs, including medical, dental, vision, life insurance, short‑term disability, long‑term disability, FSA, HSA, and retirement programs.
• Serve as the primary operational owner of employee benefit programs and ensure efficient and compliant program administration.
• Partner with brokers, carriers, vendors, and internal stakeholders to maintain competitive and effective benefit offerings.
• Act as the primary escalation point for complex employee benefit questions and issue resolution.
• Ensure compliance with applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, and other benefits‑related requirements.
• Monitor regulatory changes, assess organizational impact, recommend actions, and implement necessary updates.
• Manage monthly benefit billing, reconciliations, audits, and vendor reporting.
• Lead benefit plan renewals, annual open enrollment activities, employee communications, and implementation of new benefit programs.
• Configure and maintain benefit plans within the HRIS system.
• Partner with brokers and vendors to review utilization, claims, and program performance and provide recommendations for continuous improvement.
• Support budget planning by providing benefits data, analysis, and insights.
• Support the organization’s compensation programs by conducting market pricing and benchmarks to ensure compensation remains competitive and aligned with business objectives.

• Support the overall administration and continuous improvement of People Operations programs, processes, and systems.
• Serve as a key administrator for the company's HRIS platform, ensuring data integrity, system accuracy, and efficient workflows.
• Partner with Payroll and Finance to support employee lifecycle transactions and payroll‑related processes.
• Develop and maintain standard operating procedures, documentation, and process improvements.
• Identify opportunities to streamline and automate People Operations processes to improve efficiency and employee experience.
• Provide guidance and support to People Operations team members on complex employee issues, policies, and procedures.

• Develop and maintain People Operations dashboards, reports, and workforce metrics.
• Track and analyze key people metrics, including headcount, turnover, retention, recruiting activity, benefits utilization, compensation, and employee demographics.
• Translate workforce data into meaningful insights and recommendations for the People Team and business leaders.
• Support monthly, quarterly, and annual reporting requirements.
• Assist with workforce planning, budgeting, and organizational reporting initiatives.
• Ensure accuracy and integrity of employee and organizational data.

• Manage relationships with benefit providers, brokers, retirement vendors, and People Operations partners.
• Coordinate vendor implementations, renewals, audits, and ongoing performance reviews.
• Support internal and external audit requests related to benefits, HRIS, and employee data.
• Maintain compliance documentation and ensure operational readiness for audits and regulatory reviews.

• Provide day‑to‑day leadership, coaching, and support to direct reports.
• Establish goals and priorities for the…