HR Operations Analyst

Salary Range $65,000.00 - $

The HR Operations Analyst provides essential operational and analytical support to the HR Operations team and the broader Human Resources organization, helping ensure efficient, high-quality day-to-day HR service delivery. This role manages incoming HR service requests, facilities and workplace resources, and is the operations contact for onboarding readiness by ensuring building access, workspace setup, and equipment needs are addressed in a timely manner.

Working closely with IT leadership, the Analyst helps manage computer inventory and monitors DSP service levels for Human Resources. The role also partners with Facilities and HR leadership on space planning and space management for 221 Whitney and its tenants, maintaining accurate tracking and supporting ongoing workplace changes. As a member of the Tier 2 HR Operations team, this position supports a range of compliance-related workflows across the university, including the management of staff remote work requests, oversight and processing of retiree casual requests, supporting fixed‑term position management, assisting with L33 activities related to union dues and appointment updates, and performing ongoing Workday maintenance and data clean‑up.

Responsibilities will expand as Tier 2 processes evolve, requiring strong attention to detail, sound judgment, discretion with confidential information, and the ability to manage multiple priorities while partnering effectively across HR, IT, and Facilities.

• Strong customer service focus and analytical skills. Working understanding of core HR processes. High accuracy in transactions, documentation, and reporting.
• Proficiency with case management and HCM systems.
• Process improvement focus:
  Ability to map processes, spot bottlenecks, recommend controls, and support continuous improvement (Lean/Six Sigma familiarity is a plus).
• Ability to partner with HRBPs, Talent Acquisition, Payroll, Benefits, IT, and Finance; coordinate handoffs and resolve cross‑functional issues.
• Time management & prioritization:
  Ability to manage multiple deadlines, recurring cycles, and urgent requests; maintain reliability during peak periods. Ability to support HR initiatives (system rollouts, audits, acquisitions, process changes) with task tracking, testing/UAT support, and status reporting.

Minimum requirement of Bachelor’s Degree in Human Resources or related field and two years of related experience or an equivalent combination of education and experience.

221 Whitney Avenue, New Haven, Connecticut

Hybrid

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department.

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Yale University is a tobacco‑free campus.