Global Operations Leader — AI-Driven, Remote Teams

• Lead the transformation of Benefits Operations by optimizing service delivery, reengineering end-to-end processes, and leveraging technology including AI-enabled automation to streamline workflows, improve response timeliness and first-contact resolution, and elevate the employee experience.

• Oversee the employee cruise benefits program and drive results through data-driven performance and financial management.

• Oversee day-to-day operations of Health and Wellness programs; execute and manage benefit spend; ensure compliance; implement/enhance programs.

• Lead local and overseas teams handling high-volume benefits inquiries; develop talent through coaching and training; foster a collaborative environment.

• Define and manage intake, routing, escalation, and service metrics; monitor quality and performance via dashboards/analytics.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 7+ years in an operational role, including 3+ years in management
• Strong analytical, problem-solving, and financial management skills; comfort with data analysis
• Experience managing remote/overseas teams
• Benefits administration experience and knowledge of benefits programs/compliance requirements (preferred)
• Excellent leadership, communication, and interpersonal skills; ability to manage multiple priorities in a fast-paced environment.

🔍 ATS Optimization Keywords
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Hard Skills

• data analysis
• financial management
• benefits administration
• compliance management
• process reengineering
• AI-enabled automation
• performance metrics
• service delivery optimization
• workflow streamlining
• employee experience enhancement

Soft Skills

• leadership
• communication
• interpersonal skills
• analytical skills
• problem-solving
• coaching
• training
• collaboration
• multi-priority management
• adaptability

Certifications & Qualifications

• Bachelor’s degree in Human Resources
• Bachelor’s degree in Business Administration
• related field degree