HR Service Center Rep - REMOTE

Job Summary

Under supervision this position is responsible for providing timely and accurate service to customers (primarily active employees) by assisting in processing HR documents, i.e. benefit, salary, and status changes. Providing information on a wide range of human resources programs and services (via phone, chat, AskHR cases) and by the expeditious referral of more complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, work life programs, etc.

NOTE:

this role will be remote after the in-person, mandatory six-to-eight week training session is successfully completed.

• High School diploma or GED.
• 9 months customer services or administrative support experience in a corporate environment.
• 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
• 10-key calculator experience and an aptitude for math.
• Experience utilizing email.
• Service oriented and has desire to assist the customer.
• Clear and concise verbal and written communication skills.
• High degree of confidentially.
• Organized and detailed oriented.
• Team player in a high paced team environment.
• Ability to handle high stress and high volume situations where time is of the essence.

• Experience using Workday.

NOTE:

this role will be remote after the in-person, mandatory six-to-eight week training session is successfully completed.

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Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.

Learn more about our benefit offerings by visiting

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.