Client Success Partner Remote

Contract | Remote | US-Based

Think Human is a leadership development company. We partner with Fortune 500 and high-growth organizations to develop extraordinary leaders, strengthen culture, and build organizations worth working for.

We're builders.

We're constantly learning, experimenting, refining, and creating better ways to help organizations grow. At Think Human, we don't hire people to fit into existing roles. We hire builders who help those roles evolve as the company grows.

We look for people who are energized by ambiguity, excited to shape what comes next, and motivated by meaningful work that creates lasting impact.

You're curious, self-motivated, and high in follow-through.

You love learning. You pick things up quickly, see patterns others miss, and enjoy mastering new ideas, systems, and tools.

You're energized by building relationships. You naturally earn trust with senior leaders because you're genuinely curious about their business, their people, and the challenges they're trying to solve. You know how to ask thoughtful questions, challenge assumptions with care, and guide conversations that create clarity and forward momentum.

You're entrepreneurial. You don't wait for playbooks. You build them. You enjoy experimenting, learning from what works, and continuously making things better.

You're equally comfortable thinking strategically and executing thoughtfully. One moment you might be helping a CHRO think through a leadership challenge, and the next you're partnering with your team to bring that vision to life.

You thrive with a high degree of ownership and autonomy while being a thoughtful and collaborative partner. Ambiguity energizes you because it gives you the opportunity to build, improve, and create.

You're analytical and tech-comfortable. AI, data, and new technology excite you because they help you think better, work smarter, uncover patterns, and create more value for clients.

You've spent enough time advising organizations that senior leaders naturally see you as a trusted thought partner. Whether your background is in leadership development, organizational development, executive coaching, consulting, HR, or another strategic advisory role, you know how to connect leadership work to meaningful business outcomes, facilitate conversations that move people forward, and build long-term relationships grounded in trust.

This isn't traditional client success.

We're not looking for someone to inherit a mature customer success function. We're looking for someone to help build what an exceptional enterprise partnership looks like at Think Human.

As one of the leaders shaping this function, you'll partner directly with CHROs, executive teams, and senior HR leaders to solve complex leadership challenges, design transformational leadership journeys, and create measurable organizational impact.

You might redesign how we conduct executive business reviews, create a new approach to demonstrating ROI for leadership development, build AI-enabled insights that help clients identify emerging opportunities, facilitate a strategy session with a CHRO preparing for a major organizational shift, or identify patterns across multiple clients that reshape one of Think Human's programs.

Your work won't stop with serving clients. It will help shape Think Human itself.

As Think Human grows, you'll help define how we build executive partnerships, measure client success, expand strategic relationships, use AI to create greater value, and continuously improve how we serve organizations.

If ambiguity energizes you, if you enjoy building as much as operating, and if you're excited by the opportunity to influence both clients and the future of the company, you'll probably love this role.

You'll learn fast here—about executive advisory, organizational transformation, leadership development, AI, business growth, and what it takes to build enduring enterprise partnerships. You'll have the autonomy to apply that learning in real time.

As Think Human grows, you'll have the opportunity to help define our executive partnership model, influence how we advise enterprise clients, shape new…