Payroll Implementation; Bilingual - French

Payroll Implementation (Bilingual - French)

Nm  is building the payroll infrastructure behind some of today’s most innovative platforms. Our API-first solution enables partners to embed and run payroll in a flexible, scalable way, designed for modern businesses.

We’re a small, collaborative team that works closely with our partners from onboarding through launch and beyond. We focus on clear communication, thoughtful problem-solving, and building long‑term partnerships. Nm  offers hands‑on experience and the opportunity to deepen your payroll expertise in a SaaS environment.

We’re looking for a Bilingual Payroll Implementation Associate (English/French) to support partners as they onboard to the platform and launch their first clients.

This role requires a strong understanding of payroll fundamentals, as you’ll guide partners through payroll setup, review payroll data, and help ensure accuracy from day one. You’ll also be responsible for responding to partner inquiries about the payroll product and supporting partners as questions arise.

You’ll work closely with experienced team members while gaining hands‑on exposure to partner onboarding, payroll operations, and client‑facing communication.

• Support partners during onboarding and early client launches, with guidance from senior team members
• Respond to partner inquiries related to the payroll product in a clear and timely manner
• Join partner and client calls to observe, take notes, and assist with follow‑ups
• Review payroll data and documentation to ensure accuracy, completeness, and proper formatting
• Help partners understand onboarding steps, payroll setup, and configuration decisions
• Track tasks, timelines, and outstanding items to keep onboarding moving forward
• Flag payroll discrepancies or potential issues early and elevate as needed
• Share recurring partner questions and feedback to improve onboarding processes and documentation

• Working knowledge of payroll fundamentals is required, including earnings, deductions, remittances, and basic compliance concepts
• 1 to 2 years of experience in payroll, or in a customer‑facing role within payroll, HR, or finance
• Strong organizational skills and the ability to manage multiple tasks with clear guidance
• Comfortable communicating on calls and via email with a friendly, professional tone
• Ability to explain payroll concepts clearly and ask thoughtful questions when something isn’t clear
• Familiarity with working comfortably with spreadsheets or CSV files.
• A proactive mindset and willingness to learn new tools and processes

• Hands‑on experience supporting partners and clients in a growing SaaS company
• Deep exposure to payroll operations, onboarding, and cross‑functional collaboration

• 100% remote work anywhere in Canada
• A meaningful opportunity to impact partner experience and onboarding processes
• A fast‑moving environment that values clarity, collaboration, and thoughtful decision‑making
• Quarterly in‑person team events and off‑sites

Nm  is committed to building a diverse and inclusive team. We believe that different backgrounds, experiences, and perspectives make us stronger and help us build better products. Accommodations are available throughout the recruitment process upon request.

Our hiring process may include automated tools to support resume screening or candidate matching, alongside human review.