Case Manager Absence

Job Summary

The Case Manager, Absence Support is responsible for administering employee leave programs and providing guidance regarding leave eligibility, benefits, and return-to-work processes. The position manages leave cases from intake through resolution and serves as a subject matter resource on federal and state leave laws, workers' compensation, and University leave programs.

• Serves as the primary resource for employees, supervisors, and HR partners regarding leave of absence programs and related processes.
• Administers leave programs including FMLA, Massachusetts PFML, Workers' Compensation, parental leave, military leave, and other University leave programs.
• Manages leave cases from intake through return-to-work, ensuring timely and compliant administration.
• Reviews medical certifications and supporting documentation to determine eligibility and appropriate leave designation.
• Communicates leave rights, responsibilities, timelines, and documentation requirements to employees and departments.
• Coordinates with employees, departments, healthcare providers, and third-party administrators regarding leave administration and case management.
• Supports return-to-work and fitness-for-duty processes.
• Interprets and applies FMLA, PFML, Workers' Compensation laws, collective bargaining agreements, and University policies.
• Maintains accurate and complete case documentation within HR systems.
• Provides consultation and training to HR partners and department leaders regarding leave administration and compliance requirements.
• Identifies trends, risks, and opportunities for operational improvement within absence management programs.
• Maintains the highest standards of confidentiality, professionalism, and customer service.

• Monitors regulatory developments affecting leave administration.
• Assists with leave reporting, metrics, and compliance audits.
• Participates in HR initiatives related to employee well-being, attendance, and workforce support.
• Performs other duties as assigned.

• Bachelor's degree and (3) three years of progressively responsible experience in leave administration, benefits administration, human resources, workers' compensation, disability management, or a related field; or equivalent combination of education and experience.
• Working knowledge of FMLA, PFML, Workers' Compensation, and related leave laws.
• Demonstrated ability to independently manage complex leave cases.
• Strong analytical, organizational, and customer service skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and HR information systems.

• Experience administering FMLA, PFML, and Workers' Compensation programs.
• Experience in higher education or a unionized environment.
• Professional certification such as SHRM-CP, PHR, CLMS, or related credential.

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Monday‑Friday, 8:30 AM–5:00 PM, Eastern Time (ET). This position has the opportunity for a remote work schedule, defined by the University as an arrangement where the employee’s work location is to work from a site other than the UMass Amherst campus.

PSSAP Grade 26