SENIOR Manager – Process DESIGN OTIS; Remote

Location:

Sede OTIS, Portugal

The HR Experience Process Designer is a strategic role responsible for shaping, redesigning, and optimizing key HR operational processes to elevate colleague experience and operational efficiency. Acting as a bridge between business needs and HR delivery teams, this role ensures that HR processes are intuitive, scalable, and aligned with organizational goals. This individual brings deep expertise in HR processes and excels in navigating complex stakeholder environments, driving alignment across business units, HR operations, and technology teams.

• Lead the review and redesign of core HR processes (e.g., onboarding, offboarding, job changes, leave management) with a focus on experience, efficiency, and compliance.
• Translate business needs into HR operational requirements, ensuring processes are fit-for-purpose and future-ready.
• Partner with HR Operations, HR Technology, and Business stakeholders to co-create and implement process improvements.
• Facilitate workshops and design sessions to gather insights, map pain points, and prototype new process flows.
• Define and maintain process documentation, including workflows, SOPs, and service delivery models.
• Monitor process performance and identify opportunities for continuous improvement, standardization and optimization of HR processes and systems, and work them from design to implementation.
• Ensure alignment with global HR strategy, compliance standards, and digital transformation initiatives.
• Act as a thought leader in HR service design, bringing in external benchmarks and innovative practices.
• Put the colleague experience as priority in delivery of HR services and technology implementations.
• Monitor process adoption and maturity levels for key service management topics.
• Utilize continuous improvement (OPXL) principles, processes and tools to identify, define & implement systemic improvements that promote and sustain the overall business strategies for HR Ops & Tech

• Proven experience in HR process design, HR operations, or HR transformation roles.
• Strong understanding of end-to-end HR lifecycle processes and service delivery models.
• Demonstrated ability to work with senior stakeholders and influence across functions.
• Experience with process mapping tools (e.g., Visio, Miro, Lucidchart) and HR systems (e.g., Workday, SAP Success Factors, Service Now HRSD).
• Excellent communication, facilitation, and stakeholder management skills.
• Analytical mindset with the ability to interpret data and drive decisions.
• Experience in agile environments or familiarity with design thinking is a plus.

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• Certification in Lean, Six Sigma, or process improvement methodologies.
• Experience in global or matrixed organizations.

• Strategic thinker with a hands‑on approach.
• Empathetic and user‑centric mindset.
• Collaborative, adaptable, and resilient in dynamic environments.
• Passionate about improving colleague experience through smart process design.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at