Senior Coordinator TLM Support Center (Remote

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:
Global Time & Labor Management (TLM) is seeking a strong candidate who is focused on individual and team performance as well as continuous process improvement.

Time & Labor Management is responsible for ensuring timecards are accurate and compliant with RTX policies, and Federal and State Labor Laws. This position will also be responsible for working Service Now tickets, from internal and external customers, that requires the ability to conduct research and perform calculations, analysis, and data entry to support labor processes. The Time & Labor Management team manages a high volume, fast-paced process in a team-oriented environment with opportunities for continuously expanding responsibilities.

• Serve as a first-line resource for employees and managers by answering incoming team calls and providing accurate, timely guidance on RTX Global Time and Labor policies and procedures.
• Create, triage, and manage service cases in the designated case management system, ensuring proper documentation, categorization, and follow-through until resolution.
• Effective customer support through reliable, quick, and accurate problem resolution.
• Maintain a high standard of confidentiality, accuracy, and professionalism when handling sensitive employee information.
• Identify recurring issues or process gaps and recommend improvements to enhance the employee support experience and ensure compliance.
• Understand and ensure compliance with federal & State wage and hour laws and RTX policies.

• An Associates degree (or other 2-year post high school training) with a minimum of 6 years of relevant payroll, timekeeping, finance, auditing, and/or compliance experience.
• Strong PC-based skills;
  Experience demonstrating intermediate skills in MS Word and Excel (VLOOKUP, pivot tables, etc.)

• Experience in Payroll or Timekeeping gained in a corporate environment.
• Working knowledge of SAP, EV5, and Workday with emphasis within areas of Payroll or Timekeeping
• Detail oriented
• Self-starter with ability to multi-task, organize, and prioritize task to manage workload effectively with effective problem solving and decision-making skills to promote work efficiency
• Ability to provide exceptional customer service through verbal and written communication in a corporate environment

benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

The salary range for this role is 53,100 USD - 100,900 USD.

Remote:
This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

This role is a U.S.

-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will…