Sr. Analyst, Benefits, ADA & Leave

The Senior Benefits Analyst – ADA & Leave is responsible for managing the Americans with Disabilities Act (ADA) interactive process and all leave of absence programs for shoreside North American Carnival Corporation Brand employees. This role serves as the primary subject matter expert on ADA accommodations, FMLA, PWFA, state and local leave laws, and company leave policies. The position requires independent decision-making, the ability to review medical documentation, assess reasonable accommodations, and provide written communications on accommodation and leave decisions in compliance with applicable federal, state, and local laws.

This role partners closely with employees, HR Business Partners, supervisors, Legal, and the company’s leave of absence administrator to ensure consistent, compliant, and timely case management. Benefits administration experience is a plus and may be leveraged to support the broader team on a limited basis.

Leave and Accommodation Administration:

Provides end-to-end leave and accommodation case management oversight, including assessing employee needs, answering complex questions, and ensuring accurate application of benefits and policies

Manages cases from initiation through return to work, adjusting plans based on changing employee circumstances

Leads all administrative aspects of leave cases, including:
Tracking leave usage and entitlements, Coordinating PTO/sick/vacation integration, Partnering with Payroll and third-party administrators to ensure accurate leave dates and pay

Administers and oversees all leave of absence programs, including FMLA, PWFA, USERRA, state and local leave programs (including emerging paid family and medical leave laws), disability coordination, and company leave policies

Serves as internal liaison with the leave administrator to ensure accurate case setup, certifications, tracking, and return-to-work processes

Leads group and individual consultation sessions on leave, disability, and accommodation programs, as needed

Communication / Stakeholder Management

Serves as the primary point of contact for employees, managers, and HR Business Partners throughout the leave and accommodation lifecycle

Engages proactively with stakeholders, providing guidance, answering questions, and ensuring a consistent and supportive experience

Promotes a collaborative, consultative approach between employees, HR, Legal, Payroll, and the leave administrator

Serves as a subject matter expert for leave and accommodation programs, providing real-time support on complex cases

Provides guidance and education to employees, managers, and HR Business Partners on leave and accommodation programs, ensuring understanding of available options, processes, and responsibilities

Assists HR in administering the ADA interactive process, including coordinating with employees, managers, HR Business Partners, and Legal, and supporting discussions related to reasonable accommodations

Builds and maintains strong cross-functional relationships with internal stakeholders and external vendors

Provides clear, timely communication of leave determinations, accommodation decisions, and next steps to employees and stakeholders

Compliance

Ensures compliance with all applicable federal, state, and local laws, including ADA, FMLA, PWFA, USERRA, and emerging state leave programs

Manages and documents the full ADA interactive process, including review of medical documentation and evaluation of reasonable accommodations (e.g., modified schedules, remote work, leave extensions, job modifications)

Exercises independent judgment to balance legal requirements, employee needs, and business considerations when determining accommodations

Monitors leave and accommodation cases for compliance risks and escalates complex or high-risk situations to Legal as needed

Drafts and delivers clear, professional written communications, including leave determinations, accommodation decisions, return-to-work requirements, and other case-related correspondence in alignment with legal and company policy standards

Ensures all leave and accommodation documentation, correspondence, and case files are accurate, complete,…