International Training Program Administrator

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for an International Training Program Administrator supporting our National Center office that is located in Dallas, TX. This role can be home based.

The International Training Program Administrator will support the growth, quality, and operational excellence of the American Heart Association's global training network. This position works closely with international training centers, instructors, volunteers, regional teams, and internal stakeholders to support the onboarding, administration, quality monitoring, and continuous improvement of training programs worldwide. The role is a key operational resource for international training network activities, helping ensure compliance with the American Heart Association standards, effective program execution, volunteer engagement, customer support, and successful expansion of training programs globally.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. Save

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• Support the ongoing growth and administration of the global our Training Network.
• Coordinate onboarding activities for new International Training Centers (ITCs).
• Monitor training center performance and maintain accurate program records.
• Assist with renewals, compliance activities, audits, and quality improvement initiatives.
• Respond to inquiries regarding training programs, policies, procedures, and training center operations.

• Develop and implement plans supporting establishment and growth of new International Training Centers.
• Monitor program performance and identify opportunities for improvement.
• Support implementation of training initiatives, new programs, and operational changes.
• Assist with rollout of international training programs and products.
• Maintain documentation, policies, procedures, and program resources.

• Monitor adherence to the American Heart Associations training standards, policies, and program requirements.
• Coordinate instructor and training center quality reviews.
• Support development and execution of remediation plans when needed.
• Maintain tracking and reporting tools for quality and program performance metrics.
• Assist with international compliance reviews and process standardization efforts.

• Support recruitment, onboarding, management, and recognition of volunteer resources.
• Coordinate volunteer participation in educational programs, conferences, and special initiatives.
• Work collaboratively with regional teams, international training center coordinators, instructors, and faculty.
• Foster strong relationships across the international training community.
• Serve as a liaison between internal stakeholders and external training partners.

• Manage the pipeline of organizations interested in becoming part of the American Heart Association training centers.
• Consult with prospective and existing training centers regarding program requirements and implementation.
• Provide responsive customer service and issue resolution.
• Support training centers in maximizing use of the American Heart Associations…