Employment Services Specialist - Austin Human Resources

Employment Services Specialist
- Austin Human Resources

Job Requisition

Full-time

Austin Human Resources is committed to fostering a safe, healthy, and high-performing work environment for all City of Austin employees. Through strategic leadership, collaboration, and a focus on continuous improvement, we support departments in creating workplaces where employees can thrive and deliver exceptional service to the community.

We are currently seeking a committed Employment Services Specialist to support the City of Austin’s hiring efforts through targeted employment services and community engagement. This role provides one-on-one career guidance, facilitates job readiness workshops, coordinates City job fairs, and partners with community organizations to strengthen access to employment opportunities. It also plays a key role in processing Criminal Background Investigations (CBI), ensuring compliance, conducting research, and supporting broader Talent Acquisition initiatives.

Working under general supervision with moderate latitude for the use of initiative and independent judgment, performs moderately complex employment outreach work.

• Interviews clients to assess client needs regarding employment opportunities, explaining requirements of available employment opportunities, and requirements of available program services. Informs clients regarding education, experience, skills, interest and other relevant data to explore clients' employment opportunities.
• Accepts and processes applications for the City of Austin.
• Builds partnerships with other employment and social service programs to provide maximum benefit for clients and to discuss ways to improve services utilizing available resources in the most efficient manner.
• Determines employers' job requirements and refers qualified clients.
• Tracks and reports referred clients who gain employment as a result of referrals.
• Provides information and refers clients to employment, training and other social service programs through the exploration of needs, resources, and other issues.
• Contacts City of Austin Departments and other employers to obtain information on their organization, hiring practices, job openings and other information.
• Coordinates and delivers employment seminars and other training.
• Tracks, analyzes, and reports client services usage.
• Represents the City of Austin at job fairs.

None

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of interviewing and assessment techniques and procedures.
• Knowledge of Federal, State and local laws and ordinances.
• Knowledge of city practice, policy and procedures.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in planning and organizing.
• Skill in data analysis and problem solving.
• Ability to conduct interviews.
• Ability to develop and deliver presentations and/or training.
• Ability to gather and analyze data for reports.
• Ability to establish and maintain good working relationships with other City employees and the public.

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a related field.
• Experience may substitute for education up to the maximum of four (4) years

• Experience working with diverse populations and/ or multicultural communities
• Strong oral and written communication skills
• Experience and competency in preparing and delivering presentations
• Proficiency with Microsoft Word, Excel, and Power Point
• Experience with criminal background investigation processes
• Experience with research, data analysis, or records management
• Customer service experience (phone, in person, virtual)
• Bilingual

$27.77 - $33.95 hourly

City of Austin Employment Services Center

J. Snell Building

1050 East 11th Street Suite 200 Austin, TX 78702

Monday
- Friday. 8:00 a.m.

- 5:00 p.m. Hours may vary due to operational needs. An alternative schedule and remote work/teleworking options are available. After the initial probationary period, this position requires a minimum of 80% in-office time per week.