Taxi Licensing Service Support Officer

Kettering, United Kingdom | Posted on 01/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints.

Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs.

Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

• This is a 3-month contract position with a local authority, focusing on administering all aspects of taxi licensing processes, including private hire vehicles, hackney carriages, drivers, and operators. The role is crucial for ensuring compliance with relevant legislation and council policies, providing advice and support to the trade, and maintaining accurate records in line with data protection requirements.

• Provide advice to customers on taxi licensing processes, including hackney carriage and private hire requirements.
• Process licence applications in line with current legislation, policies, and procedures.
• Liaise with external agencies and internal teams to gather and verify application information.
• Maintain accurate and up-to-date records on internal systems, ensuring compliance with Data Protection and Freedom of Information requirements.
• Produce and issue licences within required timescales.
• Escalate concerns regarding applicants or licence holders to relevant managers where formal action may be required.
• Deliver excellent customer service when dealing with members of the public, operators, and stakeholders.
• Support continuous improvement initiatives within the licensing service.
• Ensure compliance with council policies including health & safety, safeguarding, equalities, and customer care.

Essential Experience Required

• Experience or working knowledge of taxi licensing administration.
• Understanding of relevant taxi licensing legislation and regulatory frameworks.
• Proven experience working with a range of stakeholders (public, internal teams, external agencies).
• Experience managing competing priorities and working to deadlines.
• Experience using IT systems, including case management systems and Office 365.
• (Desirable) Experience using Idox Uniform or similar systems.

• Minimum of 4 GCSEs (Grade C/4 or above), including English and Maths, or equivalent qualification.

• Working hours:
  
  37 hours per week.
• Office based in Kettering with some remote working.