Human Resources Assistant

Human Resources Assistant for Global Contact Services

Position Description

Summary:

The HR Assistant- position requires an individual with knowledge and understanding of the organization’s benefits programs, payroll and overall department administrative tasks. The position requires diligence in data entry, reporting, and follow-up in order to ensure compliance with local, state and federal regulations. The position reports to the Director of Human Resources. GCS uses ADP Workforce Now. Candidates with experience on this platform preferred but not required.

This position would be 3 days on site in our Salisbury, NC location. The other 2 days would be remote (work from home). You must live within a 50 mile radius of Salisbury, NC. The company reserves the right to remove work from home priveleges at anytime base on client needs, performance or other.

Principle Duties and Responsibilities:

Benefits

• Ability to enter in benefits data accurately and efficiently, while maintaining the highest level of confidentiality.
• Maintain monthly, quarterly and annual reports for the department
• Assist Director of HR with internal auditing of benefit programs
• Conduct benefit orientation for new hires as needed
• Assist with open enrollment
• Work in conjunction with payroll department to ensure proper deductions for benefits
• Maintain partnership with benefits program representatives
• Quarter review of new and enhanced benefit programs for the organization

Payroll

• Enter new hires into the ADP payroll system.
• Assist onboarding team with assisting employee document input
• Complete payroll change forms, enter into the system.
• Complete payroll changes in ADP.
• Maintain monthly, quarterly and annual reports for the department

Unemployment

• Assist Jwith obtaining all required paperwork to respond to claims
• Develop checklist for supervisors and managers regarding preparation for unemployment hearings
• Assist in the facilitation for unemployment hearings for the ADP provided representative and the company’s first-hand witness

Administrative Duties and Record Keeping

• Diligence in all data entry
• Complete employment verification requests
• Complete termination documents
• Assist both internal and external customers with the highest level of customer service
• Assist in maintenance of department records and reports both manually and electronically
• Update and maintain employee information via the benefits systems
• Participate in administrative staff meetings and attend other meetings as needed
• Perform additional related tasks/duties as required and/or assigned
• Perform other special projects as assigned

Recruiting

• Assist recruiters with overflow of candidate interviews
• Train new recruiters in conjunction with existing recruiters
• Assist with reports as assigned by the Jr. Generalist

Skill Requirements and Definitions

• Skill Requirement
  Definition

• Written and Oral Communication Skills

  Must have excellent written and oral communication skills, must be able to communicate detail to all levels of management and employees. Must possess the ability to draft full policies and procedures

• Computer Literacy

  Must have a working knowledge of personal computers and company issued computer programs.

  Must grasp the concepts of using the computer for internal and external correspondence as well as viewing and analyzing data.

  Must have knowledge and intermediate proficiency in Microsoft Word office suite.

  Must have knowledge and proficiency in online recruiting efforts.

• Customer Service Skills

  Must demonstrate superior customer interaction/customer service skills

• Critical Thinking Skills

  Must be able to resolve issues and problems brought by reporting employees or employees in general.

  Must be able to provide solutions to department problems or roadblocks.

• Mathematical Skills

  Must have proficiency in basic mathematical skills to complete various reports, analysis and government required documents as assigned

• Listening Skills

  Must have superior listening skills

• Must be Confidential

  Must be able to keep confidential information confidential. This is of the utmost importance in the department as well as the organization. All documents, computer screens, text messages, and the like that deal with company information…