Managing Director of HR Operations

Managing Director Of HR Operations

The Managing Director of HR Operations leads the strategy, systems and daily execution of all human resources operations across IDEA Public Schools. This role ensures efficient, compliant, and employee-centered HR services that support employee records, HR systems, and leave management. The MD of HR Operations partners closely with school leaders and executive leadership to build scalable HR processes that support student achievement through strong staff support and operational excellence.

Supervisory Responsibilities:

Oversee a Shared Service Center of 15 team members with Director of Shared Services as direct report. (11) Shared Services Clerks and (3) Shared Services Managers

Location:

This is a full-time remote position based in Texas, with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:

Occasional travel, travel to IDEA training events or step back

What You'll Do – Accountabilities

Essential Duties:

• Lead from a compelling multi-year vision and data-informed position that delivers on quality improvements for staff through strategic changes across talent, including but not limited to HR systems, talent policies and practices, and management skills that support.
• Ensure compliance with Family Medical Leave and other applicable leaves and lead the organization through necessary changes to maintain ongoing compliance including updating HR resources, training staff and supervisors and partnering with internal and external counsel.
• Implement and ensure strong system execution that provides accurate data, strong employee services, and high-quality coordination and partnership with other talent functions and campus leaders
• Design and implement system-level protocols to ensure that all HR operations provide any an exceptional experience for staff while aligning and complying with IDEA policies, and state and federal labor laws, and ensure consistent, fair, and equitable application of policies and procedures to all staff, regardless of position or status.
• Lead continuous improvement initiatives to streamline HR processes and enhance employee service delivery

• Manage the professional growth of direct report(s) and team to build a strong HR leadership "bench"

• Leverage resources and develop tools to guide the department's work and to support it's goals and organizational priorities.

• Develop and manage strong internal and external relationships to support the HR Operations department's work.

• Serve as an advisor to VP of HR and executive leadership on HR operations, compliance and organizational effectiveness.

• Represent Talent team on HR Operations related matters and develop relationships as needed to further IDEA's overall strategy, initiatives and priorities.

Additional

Duties and Responsibilities:

Additional Duties as assigned.

Knowledge and Skills – Competencies

• Make Strategic Decisions:

This team member embodies IDEA's mission and values in decision-making, balancing bold vision with ethical and operational rigor. They establish governance frameworks that ensure consistency and accountability organization-wide, while applying systems thinking to break down silos and drive data-informed continuous improvement.

• Manage Work and Teams:

This team member leads cross-functional coordination to align efforts with strategic goals, optimizing resource use and minimizing silos. They build accountability frameworks, monitor key performance indicators to guide adjustments, and mentor emerging leaders, while implementing scalable systems that enhance efficiency and team effectiveness.

• Grow Self and Others:

This team member identifies development needs across multiple groups and integrates them into broader strategic plans. They create structures that support ongoing growth, engage in succession planning, and continuously refine development strategies based on outcomes and data. Through this work, they foster a culture where continuous learning is a core part of daily work and leadership.

• Build a Culture of Trust:

This team member builds…