Employee Relations Business Partner

Employee Relations Business Partner

We are seeking an experienced Employee Relations Business Partner to manage and resolve complex employee relations matters. This role focuses on conducting thorough investigations and providing sound, legally compliant recommendations through a structured ticketing system. You will collaborate with HR Business Partners and leadership to ensure consistent and fair resolution of sensitive workplace issues.

Key Responsibilities

• Lead and manage employee relations cases and risk ticketing through a structured system, with a focus on investigations.
• Conduct comprehensive investigations into employee complaints and misconduct by gathering statements, interviewing witnesses, and reviewing documentation.
• Engage with HR business partners and leadership to assess risk, address concerns, and determine appropriate actions for consistent resolution.
• Provide clear, well-documented case summaries and recommendations for resolution or disciplinary action.
• Advise on complex issues, including harassment, discrimination, and retaliation, while ensuring an understanding of past issues and precedents.
• Ensure compliance with U.S. employment laws, including Title VII, FMLA, and Department of Labor regulations.
• Maintain confidentiality in all interactions and participate in strategy sessions with a small, collaborative team.

Required Qualifications

Experience:

3-5 years of direct experience in Employee Relations with a strong focus on investigations, case resolution, de-escalation, and conflict resolution with leadership. This role is not a call center or onboarding position.

Technical

Skills:

Experience with Workday or a similar HRIS platform is required, along with proficiency in the Microsoft Office Suite.

Knowledge: A deep understanding of U.S. employment laws and HR compliance, including Title VII, FMLA, and Department of Labor regulations is necessary. Strong judgment, discretion, and communication skills are required.

Preferred Qualifications

• Experience in a fast-paced, high-volume ER environment.
• An HR certification such as PHR or SHRM-CP.
• A background in the restaurant, retail, or service industries.
• A level-headed personality and effective listening skills.

Work Environment

This is a remote position; however, candidates must be based in or near the San Antonio, TX area. While day-to-day work is performed remotely, local residency is required to support business and team alignment. The role includes approximately three days of initial onsite training in San Antonio. Flexibility outside standard 8:00 AM – 5:00 PM hours may be needed to support investigations and gather statements.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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