VP, HR - Operations Governance and Controls

Role Summary/Purpose

The VP, HR - Operations Governance and Controls will partner with leaders and employees in the Operations Governance and Controls pillar within the Operations function . Through these partnerships, the individual will deliver on key talent priorities, including, Strategic Workforce Planning, Career & Skill Development, HR Operational Excellence, Employee Experience and Engagement, and Performance Management.

• Provide proactive and thoughtful HR Business Partnership to client groups through HR strategies, policies, and programs, and create and deliver effective HR solutions for complex, strategic business challenges.
• Partner with managers of people to provide strategic direction and delivery related to organizational design, recruiting, succession management, talent management and development, employee relations matters, resource planning, compensation and benefits, and performance management.
• Partner with leaders to promote a culture in support of Synchrony’s Values, our Way of Working and help ensure meaningful engagement plans are developed and executed.
• Act as an ‘agent of change’ and drive culture shifts to meet longer term business goals, strategies, and cost targets.
• Manage employee relations on a proactive basis and partner across the Operations HR team and Legal to support employee relations strategies.
• Facilitate the identification and management of High Potential individuals and identifying training, education and development needs and providing appropriate solutions tailored to meet the needs of individual businesses.
• Provide input into assessments on current and future employee potential; support the completion of Talent Reviews and succession plans; identify and be aware of potential Talent at all levels of the organization.
• Identify key human resource needs and partners with leaders and HR peers to provide a full complement of services to the organization.
• Monitor adherence to all relevant Human Resource-related policies and practices.
• Rigorously manage HR compliance in accordance with applicable employment laws, state and government regulations and Synchrony policies and procedures.
• Execute/translate US HR policies and procedures.
• Perform other duties and/or special projects as assigned

• Bachelor's degreeand minimum 6 + years of increasing HR Business Partner experience – in lieu of a degree, 10 + years of increasing HR Leadership experience.
• Past or current experience supporting multiple executive level clients, exempt and non-exempt employees.
• Past or current experience supporting a geographically diverse, matrixed client group.
• Ability and flexibility to travel for business as required

• Demonstrated strength in coaching, employee relations and conflict resolution.
• Proven experience as an effective business partner for senior levels.
• Experience with in financial services and/or customer service organizations.
• Experience working with Business Partners in a regulated industry with process governance expertise
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
• Past or current experience supporting multiple executive level clients.
• Master's degree in human resources or Business-Related Field.
• Strong influence and change management skills.
• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced , high change environment.

Grade/Level: 12

The salary range for this position is - USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.

You will be required to commute to your nearest

Hub (either virtual or physical) for in‑person engagement activities such as regular business or team meetings, training and culture…