Organizational Change Manager

Queen’s University has launched the Queen’s Renew Program; a multi-year initiative aimed at ensuring the university’s professional services are operating effectively to support delivery of our academic and research mission.

The Renew Program Office (RPO) works with Queen’s senior leaders, staff, faculty, and external partners to examine processes and structures to identify existing areas of strength, opportunities to enhance effectiveness and efficiency, and ensure the university is making the best use of its resources in support of the academic and research mission.

Queen’s is seeking a highly skilled organizational change leader to provide expert change management guidance for the Renew Program. Reporting to the Executive Director, RPO and working closely with the Director of Organization Development in Human Resources, the incumbent will work with senior leadership and partners across the university to develop and implement change management strategies.

This role requires a change leader with a proven track record in delivering change solutions for all phases of complex project life cycles, including Discovery, Assessment, Design and Implementation.

• Collaborate with university leaders, and other members of the RPO team, to develop and implement a university-wide change management strategy to transform the delivery of professional services Queen’s and build a culture of continuous improvement.
• Lead the development and implementation of change management strategies for each professional services function initiative with the Queen’s Renew Program, in partnership with leaders and subject matter experts. Develop the case for change, conduct impact studies, assess change readiness, and identify key constituents affected by change. Identify change management risks and recommend tactics to mitigate them.
• Provide strategic advice and coaching for university leadership to increase their effectiveness in driving sustainable change.
• Support the development of a change management communications plan, working closely with the Communication Manager in the RPO.
• Actively builds a change culture at Queen's by increasing change knowledge, tools, capacity and resilience for university leadership and in those professional services that interact with the RPO.
• Develop metrics and reporting to assess the effectiveness of change management strategies and recommend iterative changes to support continuous improvement.
• Build strong working relationships with the organizational development unit in Human Resources, the Vice-Principal (Culture, Equity and Inclusion) office, and change management practitioners in Information Technology Services.
• Promote a culture of inclusion, with a commitment to the university’s equity, diversity, inclusion and Indigenization Initiatives designed to foster an inclusive, supportive, and welcoming work environment.
• Act as a resource for RPO colleagues and support other activities as assigned as a member of the Renew Program team.
• Support other activities as assigned as a member of the Renew Program team.

• University degree combined with at least 5 years of experience in leading and implementing change management strategies. Operational leadership experience is an asset.
• Advanced knowledge of change management values, methodologies, and tools is required. A professional designation in change management is an asset (PROSCI). Experience in higher education is preferred.
• Previous experience working in a post-secondary institution is an asset.
• The incumbent must be available to work on campus at least three (3) days per week, with remote work permitted on the remaining days, subject to operational needs.
• Consideration may be given to an equivalent combination of education and experience.

• Exceptional leadership skills with the ability to manage multiple demands and diverging priorities in a time-sensitive, highly visible, results-oriented work environment.
• Exceptional influence, problem solving and relationship building skills to build alignment, trust and support for the Renew Program.
• Understanding of organizational development and change management…