Office Manager

THE ROLE

The Office Manager is the operational and administrative hub of the Topgolf venue. This role is responsible for Human Resources administration, payroll processing, hourly recruiting, financial controls, procurement, and compliance; ensuring the behind-the-scenes functions that keep the venue running are executed accurately and on time. The Office Manager also leads and develops a team of Admins, serves as the on-site liaison for Home Office HR and team members Relations, and partners with venue leadership to maintain a well-run, compliant, and people-first operation.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

• Function as the site liaison for Home Office HR and Team members Relations issues
• Ensure consistency with and compliance to federal and state employment regulations
• Administer HR and Payroll systems accurately and on time
• Process bi-weekly payroll with a high degree of accuracy
• Assist with new hire onboarding and create and maintain personnel files
• Administer Team members tips in accordance with venue policy

• Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations
• Process invoices for payment and follow up with vendors to ensure timely resolution
• Order office supplies and manage procurement within budgetary guidelines
• Support venue leadership in maximizing profit and revenue through accurate financial administration

• Supervise a team of Admins in providing best-in-class internal service to the Topgolf team
• Coach and develop the admin team and drive Team members engagement
• Delegate tasks clearly and follow up to ensure timely and accurate completion
• Build a team culture rooted in professionalism, accuracy, and care for the people we serve

• Manage the full hourly recruiting cycle - from job posting and sourcing to interview scheduling and offer processing
• Partner with department managers to understand staffing needs and prioritize open roles
• Maintain accurate and up-to-date job postings across all recruiting platforms
• Screen applicants, coordinate interviews, and ensure a professional and welcoming candidate experience
• Track recruiting activity, pipeline status, and time-to-fill metrics for venue leadership
• Support onboarding of new hourly Team members to ensure a smooth start from day one

• Perform additional operational duties as assigned by venue leadership
• Partner with department managers to resolve administrative and HR-related issues quickly
• Demonstrate Topgolf's core values:
  Fun, One Team, Excellence, Courage, and Caring

Holding self and others accountable to meet commitments.

• Takes full ownership of HR, payroll, and financial processes - errors and missed deadlines are not acceptable
• Monitors the Admin team's performance and holds Team members accountable for accuracy and standards
• Follows through on every commitment to Team members, vendors, Home Office, and venue leadership
• Accepts responsibility for both successes and failures in own work without deflecting

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Serves as the clear and professional link between venue Team members and Home Office HR
• Adjusts communication style to suit Team members at all levels - from hourly team members to senior leadership
• Is clear, concise, and thorough in all written documentation, personnel files, and reports
• Shares information and updates with the team proactively and keeps all relevant parties informed

Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.