Office Manager

Office Manager

The Office Manager is the operational and administrative hub of the Topgolf venue. This role is responsible for Human Resources administration, payroll processing, hourly recruiting, financial controls, procurement, and compliance; ensuring the behind-the-scenes functions that keep the venue running are executed accurately and on time.

The Office Manager also leads and develops a team of Admins, serves as the on-site liaison for Home Office HR and Team Members Relations, and partners with venue leadership to maintain a well-run, compliant, and people-first operation.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Own HR and Payroll Administration

Function as the site liaison for Home Office HR and Team Members Relations issues

Ensure consistency with and compliance to federal and state employment regulations

Administer HR and Payroll systems accurately and on time

Process bi-weekly payroll with a high degree of accuracy

Assist with new hire onboarding and create and maintain personnel files

Administer Team Members tips in accordance with venue policy

Manage Financial Operations

Provide financial support through petty cash handling, safe counts, change orders, and daily cash reconciliations

Process invoices for payment and follow up with vendors to ensure timely resolution

Order office supplies and manage procurement within budgetary guidelines

Support venue leadership in maximizing profit and revenue through accurate financial administration

Lead and Develop the Admin Team

Supervise a team of Admins in providing best-in-class internal service to the Topgolf team

Coach and develop the admin team and drive Team Members engagement

Delegate tasks clearly and follow up to ensure timely and accurate completion

Build a team culture rooted in professionalism, accuracy, and care for the people we serve

Own Hourly Recruiting

Manage the full hourly recruiting cycle — from job posting and sourcing to interview scheduling and offer processing

Partner with department managers to understand staffing needs and prioritize open roles

Maintain accurate and up-to-date job postings across all recruiting platforms

Screen applicants, coordinate interviews, and ensure a professional and welcoming candidate experience

Track recruiting activity, pipeline status, and time-to-fill metrics for venue leadership

Support onboarding of new hourly Team Members to ensure a smooth start from day one

Support Venue Operations

Perform additional operational duties as assigned by venue leadership

Partner with department managers to resolve administrative and HR-related issues quickly

Demonstrate Topgolf's core values:
Fun, One Team, Excellence, Courage, and Caring

Core Competencies for Success

Ensures Accountability | Holding self and others accountable to meet commitments.

Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Build Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

Being Resilient | Rebounding from setbacks and adversity when facing difficult situations.

• Remains objective and calm when faced with adversity or high-pressure administrative demands
• Grows from hardships and difficult experiences, including compliance issues or staffing challenges
• Manages crises and volatile situations such as payroll errors, HR escalations, and audit pressure effectively
• Helps others recover momentum and confidence after setbacks or difficult Team Members situations

Qualifications

• High school diploma or equivalent
• 2+ years of experience in an office management or similar administrative role
• 1+ year of experience in an HR or Payroll function
• Experience with hourly recruiting, including job posting, candidate screening, and interview coordination preferred
• Proficiency in MS Office products i.e. Word, Excel, and Outlook
• Must be 21 years of age or older as required by state or local law

Physical Requirements

• Ability to remain stationary for extended periods of time, including working at a desk or computer workstation
• Ability to occasionally move about and navigate the venue or office environment to access files, equipment, attend meetings, or support operational needs
• Ability to occasionally lift, carry, and/or move up to 25 pounds (e.g., files, boxes, office supplies)
• Ability to travel to multiple venue locations and off-site meetings as required
• Ability to operate a computer, keyboard, mouse, and standard office equipment on a consistent basis
• Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically
• Ability to hear and respond to verbal communication in a venue…