Senior Specialist, HR Shared Service

• Coordinate with multiple stakeholders to design Standard Operating Procedures and organization-wide HR operations policies and practices
• Resolve employee queries, manage HR data, improve processes, and ensure fairness, consistency, and compliance
• Provide advisory and consultation services as the principal HR Shared Service subject matter expert
• Support employee relations, HR systems, employee issue resolution, and service-level agreement requirements
• Guide employees and managers in HR self-service features, policies, procedures, and implementation
• Collaborate with Talent Acquisition, HR Business Partners, hiring managers, and administrative assistants on recruitment documentation, hiring reports, background checks, and onboarding
• Design and develop training programs for HR helpdesk support, policy interpretation, benefits administration, and HR reporting
• Identify process inefficiencies, implement workflow enhancements, and report on HR drivers and leading indicators
• Deliver special projects involving HR process automation, remote work and virtual collaboration tools, continuous learning, and microlearning platforms
• Represent the organization to regulatory bodies, external consultants, vendors, and agencies
• Design HR Shared Service communications and memos related to query resolution, onboarding, payroll, data management, and process improvement
• Coach and guide senior leaders on HR Shared Service matters

• Bachelor’s Degree in Human Resources, Organizational Development, or any other related discipline or commensurate work experience
• 5+ years of HR business partner work including strategic Human Resources work experience, such as policy design and organizational design
• Certified Human Resource Professional (CHRP) (preferred)
• Senior Professional in Human Resources (PHR) (preferred)
• Occasional lifting of no more than 10 pounds at a time
• Work is performed primarily in a seated position with repetitive hand-finger actions
• Must be legally authorized to work in the United States
• Visa sponsorship is not available for this position

Demonstrates expertise in HR operations, policy design, and employee relations while effectively collaborating with stakeholders to enhance HR processes and compliance. Proficient in training program development and HR data management to support organizational goals.

• HR Business Partner Experience
• Policy Design
• Employee Relations
• Process Improvement
• Training Program Development

• HR Operations
• Data Management
• Process Automation
• Workflow Enhancement
• Policy Interpretation

• Stakeholder Coordination
• Coaching
• Advisory Services
• Communication

• Certified Human Resource Professional (CHRP)
• Senior Professional in Human Resources (PHR)

• Standard Operating Procedures
• Employee Queries
• Service-Level Agreement
• Talent Acquisition
• Onboarding

• HR Systems
• Virtual Collaboration Tools
• Microlearning Platforms