Lead Consultant Care Specialist

Infotree Global is seeking a Lead Consultant Care Specialist to join our Consultant Care team. This role is designed for a highly experienced Consultant Care professional who consistently demonstrates a high degree of independence, sound judgment, subject-matter expertise, and ownership in managing complex consultant and employment-related matters.

In addition to independently managing the full range of Consultant Care responsibilities, the Lead Consultant Care Specialist serves as a knowledgeable resource to colleagues and business partners, helps coach, train, and mentor team members, and contributes to improving processes and service delivery across the function.

Working closely with Consultant Care leadership and cross-functional partners, this role requires the ability to anticipate issues, identify practical solutions, and move work forward with limited direction while knowing when leadership involvement is appropriate.

• Independently manage the full range of Consultant Care activities throughout the employment lifecycle, including more complex or sensitive matters requiring strong judgment and knowledge of company practices and employment requirements.
• Take ownership of consultant matters from identification through resolution, proactively coordinating with appropriate partners and ensuring timely and accurate follow-through.
• Serve as a knowledgeable resource on Consultant Care processes, policies, and practices and provide practical guidance to consultants, business partners, and team members.
• Navigate complex consultant and employee relations matters with a high degree of independence, recognizing risk and appropriately involving Consultant Care leadership, Legal, Compliance, or other partners when needed.
• Coach, train, and mentor Consultant Care team members, sharing knowledge and best practices and helping strengthen overall team capability.
• Support benefits and leave administration, including complex leave, accommodation, Workers' Compensation, and return-to-work matters.
• Apply working knowledge of workforce compliance requirements, including employment eligibility, wage and hour, paid sick leave, background screening, adverse action, employment documentation, and applicable reporting requirements.
• Partner effectively across Recruiting, Delivery, Payroll, Benefits, Finance, Operations, and other functions to resolve issues without requiring routine leadership intervention.
• Maintain a high level of accuracy and completeness in consultant records, employment documentation, transactions, and other workforce administration.
• Identify recurring issues, process gaps, and potential risks and recommend practical solutions rather than relying solely on leadership direction.
• Help develop and maintain SOPs, work instructions, training materials, and other resources that promote consistency and operational efficiency.
• Support audits, client implementations, process improvements, and other Consultant Care initiatives as needed.

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of progressive experience in Consultant Care, HR Operations, workforce operations, staffing, or a related field, including significant experience supporting consultant or contingent worker populations.
• Demonstrated ability to independently manage complex consultant and employment-related matters from identification through resolution with limited direction.
• Strong working knowledge of U.S. employment practices, employee relations, benefits, leave administration, wage and hour requirements, and workforce compliance.
• Demonstrated ability to exercise sound judgment, assess risk, identify solutions, and…