Case Manager *REMOTE

Position: Employee Support Case Manager *REMOTE
We are seeking a compassionate and highly analytical Hardship Case Advisor to support employees navigating challenging life events and personal hardships. In this role, you will review sensitive cases, assess individual circumstances, and determine appropriate solutions, resources, and support options.

This position is ideal for professionals with backgrounds in Human Resources, Employee Relations, Case Management, Leave Administration, Employee Advocacy, Crisis Support, or similar fields who are passionate about helping people while making thoughtful, objective decisions.

Success in this role requires strong judgment, empathy, critical thinking, attention to detail, and the ability to manage sensitive information with professionalism and discretion.

Location:

Remote

Schedule:

Monday-Friday, 10:00 AM-6:30 PM PST (please be cognizant of timezone when applying to the role)

Contract Duration: 6 months to start with opportunity for extension

Key Responsibilities

+ Review and manage employee hardship cases from intake through resolution.

+ Evaluate complex situations involving housing instability, family emergencies, bereavement, safety concerns, financial hardship, and other life challenges.

+ Assess risk factors and apply established guidelines to determine appropriate outcomes and support options.

+ Connect employees with relevant resources and services based on their individual circumstances.

+ Maintain accurate case documentation while ensuring confidentiality and data privacy.

+ Partner with internal stakeholders to resolve complex cases and remove barriers to support.

+ Exercise independent judgment and make informed decisions in sensitive situations.

+ Manage a high volume of cases in a fast-paced environment while maintaining quality and accuracy.

+ Navigate multiple systems and tools to research, document, and process case activity.

Qualifications

+ Bachelor's degree required.

+ 3+ years of experience in Human Resources, Employee Relations, Case Management, Employee Support Services, Leave Administration, Social Services, Crisis Support, or a related field.

+ Experience handling confidential and sensitive information.

+ Strong problem-solving, critical thinking, and decision-making skills.

+ Excellent written and verbal communication skills.

+ Ability to manage competing priorities and work effectively in a fast-paced environment.

+ Comfortable navigating multiple systems and tools simultaneously.

+ Strong attention to detail and sound judgment.

Preferred Experience

+ Employee Relations

+ Leave of Absence Administration

+ Employee Advocacy Programs

+ Crisis Intervention or Support Services

+ Case Management

+ Workplace Safety or Escalations Support

What Makes Someone Successful in This Role?

+ Empathy balanced with objectivity

+ Strong decision-making and risk assessment skills

+ Ability to remain calm and professional in emotionally sensitive situations

+ Excellent organizational and case management abilities

+ High level of discretion and confidentiality

+ Commitment to providing a positive employee experience

This opportunity offers the chance to make a meaningful impact by helping employees navigate challenging circumstances while contributing to a team focused on support, care, and thoughtful decision-making.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Sep 18, 2026.

About Aston Carter

Aston Carter provides world-class…