Leave Advisor

Position Overview

Here is your opportunity to make a difference in the employee experience, by bringing end-to-end support to employees in one of the most personal and sensitive times in their career – leave of absence. As part of a highly collaborative, consultative and ambitious Leave Team, you’ll execute day-to-day support critical to the leave of absence event in the employee lifecycle. You’ll be a subject matter expert providing concierge level employee-focused service to employees, managers and HRBPs.

Requisition : 182199

Job Level: Entry Level

Home District/Group: DHO HR Operations

Department: Human Resources

Market: Corporate Home Office

Employment Type: Full Time

HR Operations is an integral partner and service provider  recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence. Our vision is to be a best-in-class international HR organization.

This is a full time in office role based out of Omaha, NE

• Serve as a leave concierge for employees planning and going through the leave process by guiding and educating employees through the pre-education, initiation, handling and closure/return to work phases of the leave
• Build and manage strong relationships with key internal and external stakeholders during the leave process to ensure touchpoints occur and required information is provided by the employee according to the timeline and employee questions are answered. Engage manager/HRBP/ER as needed and provide updates
• Maintain working knowledge of current paid/unpaid leave laws and Company specific leaves
• Utilize leave software to complete leave-related tasks by deadline such as the distribution and collection or required forms from the initial employee inquiry to return-to-work
• Coordinates ADA process with Stakeholders (HRBPs, project sites, etc.)
• Utilize SAP to enter leave actions and employee time such as PTO/Paid Sick Leave/vacation and appropriate entry/removal of pay additions for any employee going on or coming off of a leave of absence
• Ability to coordinate and monitor tasks with other internal groups such as payroll
• Communicate with vendors as needed to support timely handling of disability claims
• Collaborate with peers to share learnings, cross-train, leverage best practices, challenge the status quo, drive consistency and deliver operational excellence
• Focus on continuous improvement and innovation to refine and evolve leave processes and improve the employee experience
• Manage escalations and issue resolution
• Focus externally to remain aware of industry trends and best practices

• Bachelors in Human Resource/Business Management or equivalent experience
• 2-4 years of experience working in human resources, shared services or human capital consulting with disability benefits and other leaves required by state and/or federal law including The Family Medical Leave Act
• Basic investigative and analytical skills sufficient to identify the employee’s need for leave and recommend a leave plan
• PHR and CLMS Certifications preferred
• Understanding of Canadian Leave of Absence preferred
• Basic understanding of SAP, Service Now and Absence Soft preferred
• Spanish and French language skills preferred
• Proven ability to build strong relationships and influence multiple levels of stakeholders; organizational savvy; excellent networker, strong external focus and service delivery mindset
• Proven success with service delivery, evolving the customer experience, process optimization, and leveraging new technology solutions
• Results oriented with a high degree of independence, collaboration, resiliencies, curiosity, agility and adaptability
• Detail oriented; ability to understand and apply leave laws and…