Change Manager - Remote

Job Title

Change Manager
- Remote

Requisition Number R7991

Location Indiana
- Home Teleworkers Additional Locations Alabama
- Home Teleworkers, Alabama
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- Home Teleworker, District of Columbia
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- Home Tele Workers {+ 21 more}

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

Step into a role where you can give to our shared success through important work.

We are actively hiring for a Change Manager
- Remote.

The Change Manager supports and leads moderate to high complex change initiatives across departments and functions. This role is responsible for applying structured change management methodologies to drive adoption, minimize resistance, and support successful project outcomes. The Change Manager partners with project teams, business leaders, and partners to ensure change efforts align with business goals.

Lead and support change management efforts for initiatives across one or more departments. Develop and implement change management strategies and plans that align with business objectives, maximize employee adoption and anticipate downstream impacts across functions. Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies. Work with project team to define people specific objectives and key results to benefit realization.

Operate with increasing independence, making informed decisions on change strategy execution and participant engagement without requiring continuous direction. Collaborate with project managers to integrate change management activities into project plans. Design and deliver communication and training plans to support change initiatives. Provide coaching and support to leaders to help them fulfill their change leadership roles. Identify and manage anticipated resistance and develop mitigation tactics.

Track and report on change management effectiveness and adoption metrics. Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives. Design, develop and implement User Acceptance Testing strategy and plan, when needed.

• Minimum 8 years relevant experience BA/BS degree or equivalent combination of education and experience
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent working knowledge and application of training and communications methodologies and guidelines
• Strong working knowledge of project management and other lifecycle methodologies
• Strong ability to influence at the department/division level and across different layers of leadership
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
• Substantial insurance business knowledge or shared services/consulting functions

• Prosci certification or equivalent change management training preferred
• MA degree or equivalent combination of education and experience
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining…