Change Manager - Remote

Change Manager
- Remote Location

Indiana
- Home Teleworkers

Alabama
- Home Teleworkers

Alabama
- Home Teleworkers

Arizona
- Home Teleworkers

Arkansas
- Home Teleworkers

California
- Home Teleworkers

Colorado
- Home Teleworkers

Connecticut
- Home Teleworkers

Delaware
- Home Teleworker

District of Columbia
- Home Teleworkers

Florida
- Home Teleworkers

Georgia
- Home Teleworkers

Idaho
- Home Teleworkers

Illinois
- Home Teleworkers

Iowa
- Home Teleworkers

Kansas
- Home Teleworker

Kentucky
- Home Teleworkers

Louisiana
- Home Teleworkers

Maine Home Teleworkers

Maryland
- Home Teleworkers

Massachusetts
- Home Teleworkers

Michigan
- Home Teleworkers

Minnesota
- Home Teleworkers

Mississippi
- Home Teleworker

Missouri
- Home Teleworker

Montana
- Home Teleworkers

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact.

Step into a role where you can give to our shared success through important work.

The Change Manager supports and leads moderate to high complex change initiatives across departments and functions. This role is responsible for applying structured change management methodologies to drive adoption, minimize resistance, and support successful project outcomes. The Change Manager partners with project teams, business leaders, and partners to ensure change efforts align with business goals.

• Lead and support change management efforts for initiatives across one or more departments.
• Develop and implement change management strategies and plans that align with business objectives, maximize employee adoption and anticipate downstream impacts across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results to benefit realization.
• Operate with increasing independence, making informed decisions on change strategy execution and participant engagement without requiring continuous direction.
• Collaborate with project managers to integrate change management activities into project plans.
• Design and deliver communication and training plans to support change initiatives.
• Provide coaching and support to leaders to help them fulfill their change leadership roles.
• Identify and manage anticipated resistance and develop mitigation tactics.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed.

• Minimum 8 years relevant experience
• BA/BS degree or equivalent combination of education and experience
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent working knowledge and application of training and communications methodologies and guidelines
• Strong working knowledge of project management and other lifecycle…