Service Center Specialist

LOCATION: Eastern United States-Remote

Department: Service Center

Position: Full Time-Non-Exempt

Engage PEO, recognized on the ‘INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking future Engagers who are ready to build a rewarding future. The Service Center Specialist will assist work site employees and employers with Engage PEO's clients in a call center setting, including client support, benefits, and miscellaneous projects. Work in a fast-paced, deadline driven environment, be computer savvy and have experience working in a Windows-based environment, including knowledge of MS Office software.

Able to wear different hats, work in a team environment, and understand that their contribution will be essential for the success of this project. Assist in various projects, including assisting other teams and departments. Bilingual in Spanish is a plus. This is a remote position, working east coast business hours (EST).

PRIMARY RESPONSIBILITIES:

• Answer incoming Tier 1 calls, including employee and employer inquiries.
• Route calls to appropriate departments or creates PrismHR cases
• Assist worksite employees with employee portal troubleshooting
• Process Employee Benefits enrollments assistance
• Assist WSE with onboarding irregularities
• Phone presence is optimistic, confident, and assuring
• Takes corrective action for WSE at all levels of assistance
• Has the ability and willingness to help other team members through positive working relationships
• Works through WSE payroll issues as able

OTHER DUTIES AND RESPONSIBILITIES:

• Monitor general department inboxes and support with questions and concerns
• Process background screening and drug testing requests from our clients
• Process verification of employment and verification of income for our clients
• Administer E-Verify Requests for all new hires for our clients
• Putting together Benefits packets for clients
• Process unemployment claims through the various state websites as needed
• Administrative Duties and Support to the HR Service Center and other departments as needed
• Performs other duties as required

MINIMUM QUALIFICATIONS:

• Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field
• Minimum 3 years of relevant work experience, with a broad knowledge of a field related to the job, such as accounting, benefits administration, business administration, and human resources
• Bilingual in Spanish a plus
• Professional Employer Organization (PEO) experience is a plus
• Proficient with MS Office and Intermedial Microsoft EXCEL skills
• Must be able to work in an office environment
• Client Space and PrismHR knowledge is a preferred
• Medical benefits knowledge and understanding are a plus

COMPENSATION AND BENEFITS:

The starting base pay for this position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate’s skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this hourly range.

Hourly Rate Range: $18.00-$21.00 per hour

BENEFITS: We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers. Our 2026 Benefits Package includes:

• 3 Weeks Paid Time-Off per Year (Increasing with seniority)
• Parental Leave
• Paid Holidays
• Your choice of Medical Insurance Plan or HSA with a generous employer contribution
• Life Insurance with an employer-paid base
• Dental and Vision
• Long-Term Disability Insurance with an employer-paid base
• Short-Term Disability Insurance
• Pre-tax Savings on most employee insurance premiums
• Medical Expense Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401(k) enrollment with an automatic match
• Commuter and Parking Pre-tax Benefits
• Pet…