Delivery and Account manager-WFH

Position:
Delivery & Account Manager (Manager/Sr Manager) Company:
Orcapod Consulting Services Pvt. Ltd. Job Type: Full-Time

Location:

Hyderabad, Experience

Required:

8-10+ Years (Relevant Experience) Industry: IT Staffing / Tech Subcontracting About Orcapod

Orcapod is India's leading professional services company offering a comprehensive range of talent solutions including MSP, RPO, Conventional Staffing, Rebadging, Employee Lifecycle Management, Background Verification, and Gig Workforce Services. We empower our clients by delivering strategic talent supply chain solutions that drive performance and growth.

We are seeking a highly motivated Delivery & Account Management professional to manage end-to-end recruitment delivery and maintain strong client relationships. The role involves understanding client hiring requirements, ensuring timely closures, coordinating with recruitment teams, and driving client satisfaction through effective account management.

Manage end-to-end recruitment delivery for assigned client accounts.

Understand job requirements and translate them into effective hiring strategies.

Coordinate with recruiters and sourcing teams to ensure timely candidate submissions.

Monitor hiring pipelines and ensure achievement of delivery targets and SLAs.

Conduct regular reviews of open positions and provide updates to clients.

Ensure quality candidate submissions aligned with client expectations.

Track recruitment metrics, including submissions, interviews, offers, and closures.

Build and maintain strong relationships with existing clients.

Act as the primary point of contact for client communication and escalations.

Conduct regular client meetings to understand hiring priorities and challenges.

Ensure high levels of client satisfaction through proactive engagement.

Identify opportunities for account growth and additional hiring mandates.

Prepare and share recruitment reports, dashboards, and status updates with clients.

Collaborate with internal stakeholders to ensure seamless service delivery.

Work closely with recruitment teams to ensure timely and quality closures.

Provide guidance and support to recruiters on client expectations and requirements.

Facilitate effective communication between clients and internal teams.

Strong knowledge of recruitment and talent acquisition processes.

Excellent client relationship and stakeholder management skills.

Strong communication and negotiation abilities.

Ability to manage multiple accounts and hiring requirements simultaneously.

Good analytical and reporting skills.

Proficiency in ATS, recruitment tools, and MS Office.

Bachelor's degree in Human Resources, Business Administration, or related field.

Relevant experience in recruitment delivery and account management, preferably in a staffing or consulting environment.

• Soft Skills:
• Excellent verbal and written communication
• Assertive, influential, and proactive leadership style
• Strong client-facing and interpersonal skills

• Opportunity to lead strategic delivery for top-tier clients
• A growth-oriented, performance-driven culture