Learning and Development Manager; Remote eligible AK or WA)

At True North, our True Crew’s dedication drives our vision of becoming Alaska’s Most Loved Credit Union. If you’re looking for more than a job, you’re in the right place. Join us and discover your next adventure!

Based in Juneau and Anchorage, we proudly serve Alaskans statewide. We can’t wait to welcome new True Crew members like you!

Our True Crew embodies True North’s mission to improve the economic well-being of the members, employees, and communities it serves. The results from our 2025 data clearly demonstrate the positive impact we are making.

The True Crew volunteered an impressive 316 hours, making a meaningful difference in our community.

Empowering Financial Futures Through Education
113 members actively participated
901 practical exercises completed
612 articles read

Together, we contributed $52,408.90 to strengthen and support Alaskan communities, inspiring positive change across the state.

Since 2019, True North has awarded $85,000 in scholarships to Alaskan high school seniors pursuing college, university, and technical training.

Position:Learning and Development Manager (Remote eligible AK or WA)

Location: Mendenhall

2777 Postal Way

Juneau, AK

Job :616

# of Openings:1

Learning and Development Manager

True North Federal Credit Union | Alaska or Washington (Remote Eligible) | Full-Time, Exempt

We’re looking for a Learning and Development Manager who is energized by building a coaching culture.

This isn’t a “run the onboarding deck” role. You’ll design how our employees learn, deliver learning across in-person, virtual, and self-paced formats, and work alongside employees and managers to make sure it actually sticks.

You’ll own our compliance training program, including administration of our third-party training platform, but the heart of this role is development: coaching employees and leaders, building targeted development plans, and helping managers become better coaches themselves.

At True North, we believe development happens through practice, feedback, coaching, and real conversations—not just courses completed in an LMS. We’re looking for someone who shares that philosophy and knows how to turn it into meaningful employee growth and stronger performance.

Credit unions are different by design. We’re member-owned, locally managed, and focused on helping the people and communities we serve thrive, not generating profits for outside shareholders.

At True North, that means our employees can see the impact of their work. We’re large enough to offer meaningful challenges and opportunities to grow, but small enough that good ideas, strong relationships, and individual contributions matter. Our goal is simple but ambitious: to be Alaska’s most loved credit union.

• Design and facilitate training on systems, products, services, policies, and professional skills, choosing the right format, workshop, virtual session, e-learning, job aid, or hands‑on coaching for the content and audience.
• Coach employees and people leaders, building targeted development plans and reinforcing learning through real‑time feedback and coaching.
• Build and deliver manager development programs focused on coaching, feedback, performance conversations, accountability, and employee growth.
• Partner with department leaders to assess training and development needs and create solutions aligned with business goals.
• Lead new employee onboarding and orientation, helping employees build the knowledge, skills, and connections they need to succeed beyond their first week.
• Administer our compliance training platform, keep required regulatory training including BSA/AML on track, and report completion and results to leadership.
• Measure what’s working, track training and coaching outcomes, and adjust…