Team Member Services Specialist

Team Member Services Specialist – Hillcrest Health & Living

Location: Home Office – Bellevue, NE

Service Line: Hillcrest Health & Living – Home Office

Hillcrest Health & Living is looking for a personable, detail-oriented, and proactive Team Member Services Specialist to join our Home Office Human Resources team.

Our Team Member Services team supports team members and leaders throughout the employee experience—from hiring and onboarding through benefits, leaves, employee support, and separation. This role is often one of the first impressions of the HR department
, so we are looking for someone who genuinely enjoys helping people, builds relationships easily, and approaches each interaction with a “how can I help?” mentality.

At Hillcrest, our mission is simple:
Inspiring people to live their best lives. As a Team Member Services Specialist, you will provide hands‑on HR support to team members and leaders while helping ensure important processes are accurate, timely, organized, and handled with a high level of service.

As a Team Member Services Specialist
, you will support a variety of HR functions while serving as a trusted resource for team members and leaders across Hillcrest.

• Facilitate post‑offer and pre‑onboarding activities for new team members.
• Support the new‑hire process and help ensure required items are completed accurately and on time.
• Assist with the setup and delivery of General Onboarding.
• Support new team members with required documents, photos, and onboarding‑related questions.
• Maintain accurate and organized team member records and files.
• Process team member information accurately and efficiently within HR systems.
• Support payroll‑related updates, education records, benefit information, and other employee‑data changes.
• Assist team members with benefit questions and enrollment.
• Process benefit deductions, COBRA‑related items, and associated billing.
• Support team members and leaders with FMLA and leave‑of‑absence processes.
• Assist with Workers’ Compensation and unemployment administration.
• Conduct exit interviews with departing team members.
• Prepare and distribute recurring HR and operational reports.
• Track items such as performance reviews, required notices, and other team member‑related deadlines.
• Respond to team member and leader questions in a timely, professional, and approachable manner.
• Research questions and issues rather than simply passing them along.
• Use critical thinking to identify the right next step when the answer is not immediately clear.
• Maintain confidentiality when working with sensitive team member information.
• Identify opportunities to improve HR processes, documentation, and the overall team member experience.
• Step in and help wherever needed to support the Team Member Services department.

The role supports the employee lifecycle across hiring, onboarding, benefits, leaves, employee records, reporting, and separation.

We are looking for someone who brings both HR knowledge and a strong service mindset
.

This is a role for a person who likes being busy, takes ownership, and does not wait to be told every next step. You should be comfortable asking questions, digging into an issue, and using good judgment to determine the best path forward.

Critical thinking is a big part of this role. HR does not always come with a perfectly packaged answer, so we need someone who can gather information, connect the dots, recognize when something does not look right, and follow through until the issue is resolved.

Just as important is how you interact with people. The Team Member Services Specialist is often a team member’s first introduction to HR. We want that experience to feel helpful, welcoming, responsive, and professional.