Talent Network & App Coordinator

Company Description The Hype! Agency is a nationwide, full-service event staffing and execution partner recognized for strong client service and talent management. The agency specializes in providing brand ambassadors, event staffing, and on-the-ground execution for diverse campaigns and events. With dedicated account teams offering 24/7 support, Hype! delivers best-in-class service, robust contingency planning, and comprehensive program development. The company also provides advanced reporting tools and staff management solutions to ensure effective, data-driven event performance.

Role

Description:

The Talent Network & App Coordinator is a full-time, hybrid role based in Salem, NH, with flexibility for some work-from-home. This role is responsible for managing Hype!’s talent network and related app platforms, including onboarding, maintaining profiles, and ensuring that talent data is accurate and up to date. The coordinator will communicate regularly with brand ambassadors and event staff, support event scheduling and staffing, and troubleshoot app or platform issues.

Day-to-day tasks include responding to talent inquiries, assisting with training and compliance requirements, coordinating documentation, and supporting talent-related reporting. The role also collaborates with account teams to align talent resources with client needs and helps improve processes that enhance talent experience and event execution.

Key Responsibilities

App Rollout and Support

• Support the rollout and continued adoption of the Hype! Talent App.
• Coordinate communication between Hype’s internal team and app developers.
• Track bugs, questions, enhancement requests, and development updates.
• Gather feedback from internal team members and field talent.
• Organize app testing and document results.
• Help test new features before they are released.
• Create app instructions, FAQs, onboarding materials, and update announcements.
• Assist talent with app access, profile completion, and basic troubleshooting.
• Monitor app registrations, downloads, and engagement.
• Follow up with talent who have not downloaded or activated the app.
• Maintain an organized tracker of open issues, feature requests, and resolutions.

Talent Database Growth

• Actively recruit new talent into Hype’s nationwide database.
• Focus recruiting efforts on priority markets and hard-to-fill locations.
• Post opportunities across job boards, social platforms, industry groups, and community networks.
• Identify new recruiting channels and partnership opportunities.
• Conduct outreach to Brand Ambassadors, Team Leads, Market Managers, and specialty talent.
• Support referral campaigns and other talent-growth initiatives.
• Review incoming profiles for completion and quality.
• Follow up with applicants who have incomplete profiles.
• Ensure new talent understands that creating a profile does not guarantee immediate work and that job notifications are sent when their profile matches available opportunities.

Talent Engagement and Database Quality (support Social Media)

• Support ongoing communication with Hype’s talent community.
• Develop campaigns to encourage talent to update their profiles, availability, photos, experience, and required documentation.
• Reengage inactive talent in priority markets.
• Help maintain accurate, complete, and useful database records.
• Partner with Activation Specialists to identify talent gaps and recurring staffing needs.
• Track talent feedback and identify common questions or issues.
• Assist with app and database education during talent onboarding.

Ideal Candidate

• One to three years of experience in recruiting, staffing, customer support, community engagement, marketing coordination, or project coordination.
• Highly organized and comfortable managing detailed trackers and follow-up.
• Confident…