HR Representative

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $21.40 - $23.00

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Non-exempt

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Full-time

Unionized Position Code Not Applicable

Under general supervision, the Human Resources Shared Services Representative deliver first line customer service support to the University on various HR subject matters. The individual responds to employee inquiries and leadership requests, identifies issues and escalates as needed. The HR Shared Services Representative provides technical, transactional, communication and systems support to the University, HR Business Partners and Centers of Expertise.

The HR Shared Services Representative monitors the HR Shared Services email inbox, answers phone calls and as needed distributes action items to team members while providing accurate, reliable and timely responses to internal and external customers. This position is responsible for performing the duties and responsibilities with minimal supervision and instruction, and a high degree of accuracy with superior customer service.

• Bachelor’s degree preferred. An equivalent combination of education and experience will be considered.
• 1-2 years’ experience in Human Resources is preferred.
• Specialized knowledge in Benefits, HRIS or Compensation is preferred.

• Highly proficient with MS Office Products and technology tools. Experience with HRIS and Payroll systems.
• Excellent interpersonal skills and an ability to work collaboratively with various levels.
• Detail oriented, with the ability to multi-task and work in a deadline driven environment.
• Exceptional written and analytical skills.
• Ability to maintain confidential information.
• Possess efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.
• Possess a strong sense of urgency as part of the daily work style.
• Ability to work well independently and as part of a team.

• Review, verify and enter or upload data to the HRIS .
• Prepare and review position, compensation, and employment information submitted by departments and process related transactions.
• Process changes to health benefits, retirement contributions, and tuition.
• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and leadership requests.
• Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk-in requests.
• Distribute action items as needed and elevate complex issues as needed to HR Representatives II’s, Senior HR Shared Service Advisors or Manager of HR Shared Services.
• Provide benefit…