Leave Case Analyst Remote

About Tufts Medicine Tufts Medicine, the primary health system of Tufts University School of Medicine, brings together academic medicine and community-based care to deliver exceptional, connected and accessible services. The system includes Tufts Medical Center, Lowell General Hospital, Melrose Wakefield Hospital, Lawrence Memorial Hospital of Medford, Tufts Medicine Care at Home and Tufts Medicine Behavioral Health Hospital. Supported by a network of 3,500 physicians and advanced practice clinicians, Tufts Medicine treats complex conditions, advances research and improves health in the communities it serves.

Remote. Position may require occasional travel to our locations in Massachusetts as needed.

Job Overview This position is responsible for managing employee leave cases from initiation through closure, ensuring full compliance with applicable federal, state, and local regulations as well as company policies. This role serves as the primary point of contact for employees on leave, providing guidance, timely communication, and support throughout the process. The position partners closely with HR, managers, healthcare providers, and state agencies to ensure accurate documentation, smooth case progression, and a seamless return‑to‑work experience.

Job Description

Minimum Qualifications:

1. Bachelor's degree in Human Resources, Business Administration, or a related field OR;

Associate’s degree in Human Resources, Business Administration, or a related field AND Two (2) years of Human Resources or relevant business experience with at least one (1) year of leave of absence case management experience OR;

High School Diploma or equivalent AND Four (4) years of Human Resources or relevant business experience with at least one (1) year of leave of absence case management experience.

Preferred Qualifications:

1. Experience supporting employees through complex leave scenarios (intermittent leave, extensions, ADA accommodations
2.

Experience with Workday.
3.

Experience with UKG Timekeeping.
4.

Experience with leave of absence claims management technology (i.e. Pulp stream, Absensesoft, etc.).5.

Experience with Massachusetts Paid Family and Medical Leave (MA PFML).

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Manages individual leave cases from initiation to closure using Technology, ensuring compliance with applicable laws and company policies.
2. Reviews the employee's leave request details and verify eligibility and accrued leave balances, based on Company and FML requirements.
3. Acts as the primary point of contact for employees throughout the leave process, providing clear, timely communication and support.
4. Coordinates with healthcare providers, legal teams, and HR to gather necessary documentation for leave approvals and review documentation.
5. Uploads the required documentation to the Massachusetts Department of Family and Medical Leave (DFML) portal and respond to state inquiries.
6. Monitors leave timelines, track case progression, and ensure timely follow-ups with employees regarding status of their claim, extensions, or return-to-work plans.
7. Responsible for accurate and timely completion of timekeeping and absence records in Workday and/or UKG Timekeeping systems.
8. Responds to timekeeping inquiries related to leave usage, coding and pay.
9. Responds to carrier inquiries and ensure accurate information is provided.
10. Addresses employee concerns related to leave, including eligibility, pay, and benefits during absence.
11. Monitors technology for notifications of any additional requests from DFML and respond…