Onboarding Coordinator; W2, Remote

Care Talk Health is a national virtual medical practice specializing in Clinical Process Outsourcing (CPO). We partner with healthcare organizations to build and manage patient and member populations, delivering care by video across the states we serve and scheduling approximately 20,000 patient visits per month.

The Onboarding Coordinator owns the new hire experience from offer acceptance through the employee’s first day
. This role ensures every new hire completes required pre-employment activities accurately and on time, remains informed and engaged throughout the onboarding period, and is fully prepared to begin training as scheduled.

This position combines candidate engagement, process coordination, data management, and continuous improvement
. The ideal candidate is highly organized, comfortable managing multiple candidates and deadlines simultaneously, and naturally looks for ways to make processes simpler, faster, and more reliable.

The Onboarding Coordinator serves as the primary point of contact for accepted candidates and works closely with Recruiting, HR, Training, IT, and Operations to create a seamless transition from candidate to new employee
.

• Own the onboarding process for candidates from accepted offer through Day 1, serving as their primary point of contact throughout the pre-employment period.
• Welcome new hires, clearly communicate expectations and next steps, and maintain regular contact to keep candidates engaged and informed.
• Proactively identify candidates who are falling behind on onboarding requirements and intervene to drive timely completion.
• Provide a responsive, professional, and customer-focused experience that reinforces the candidate's decision to join the organization.

• Initiate, coordinate, and track all required pre-employment and onboarding activities.
• Maintain accurate candidate status, documentation, completion dates, and outstanding requirements within the appropriate systems.
• Monitor onboarding pipelines and deadlines to ensure new hires remain on track for their scheduled start dates.
• Coordinate with Recruiting, HR, IT, Credentialing, Training, and other stakeholders to resolve onboarding issues and remove barriers.
• Escalate risks that could prevent a new hire from starting as scheduled.

• Confirm each new hire has completed all required onboarding activities before being cleared to start.
• Coordinate placement into the appropriate new-hire orientation and training class.
• Maintain accurate start-date and training rosters and communicate changes to appropriate stakeholders.
• Provide new hires with clear Day 1 instructions, schedules, technology expectations, and other information necessary for a successful start.
• Ensure clean handoff of the new hire from Recruiting/Onboarding to Training and Operations.

• Document onboarding workflows, procedures, handoffs, responsibilities, and service expectations.
• Identify unnecessary steps, duplicate work, bottlenecks, and opportunities to simplify or automate onboarding activities.
• Recommend and implement practical process improvements that increase efficiency without sacrificing the new hire experience.
• Help establish standardized onboarding processes, checklists, templates, and tracking mechanisms.
• Monitor recurring onboarding issues and recommend solutions that address root causes rather than individual exceptions.

• 2+ years of experience in recruiting coordination, onboarding, HR operations, talent acquisition…