Onboarding & Operations Specialist

• Work Model: 100% Remote

• Employment Type: Full-Time

• Department: Operations

Alia Services connects talented professionals with growing companies around the world. We specialize in remote recruitment, workforce, and payroll solutions, helping organizations build exceptional teams while creating meaningful career opportunities for professionals.

We're looking for a proactive and organized Onboarding & Operations Specialist who will play a key role in sourcing, onboarding, and supporting field representatives across multiple projects. This role combines recruitment, training, and day-to-day operational coordination to ensure representatives are well-prepared, properly assigned, and set up for success.

If you have strong communication skills, enjoy working with people, and thrive in a fast-paced remote environment where collaboration and attention to detail are essential, this could be an excellent opportunity for you.

At Alia Services, we want our team members to feel supported throughout their employment while having opportunities to grow professionally. As part of our team, you'll have access to:

• 100% Remote Work - Work from the comfort of your home while collaborating with an international team and client.

• Health Insurance - Health insurance coverage provided through Safety Wing, subject to applicable eligibility requirements.

• Paid Time Off (PTO) - Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.

• Reliable Payroll - Consistent payroll administration and support from the Alia Services team.

• Dedicated HR Support - Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us.

• Professional Growth - Opportunities to develop your recruitment, training, and operational coordination skills while gaining international experience.

• Coaching & Feedback - Ongoing guidance and feedback to help you strengthen your skills and performance.

• International Experience - Collaborate with distributed teams and support projects in an international work environment.

• Ongoing Employee Support - From onboarding through your day-to-day employment, Alia Services serves as your dedicated partner throughout your experience with the client.

As an Onboarding & Operations Specialist
, you will work closely with the client's team lead and other departments to understand hiring needs, source and interview candidates, and guide selected representatives through onboarding and training.

You'll also be responsible for coordinating representative assignments across projects and local retail stores, monitoring attendance and completed visits, providing feedback, and helping resolve operational issues. A key part of this role is ensuring representatives have the guidance and support they need to perform successfully across assigned projects.

Success in this position requires excellent organizational skills, clear communication, initiative, and the ability to manage multiple priorities while working independently in a remote environment.

• Collaborate with the client's team lead and cross-functional teams to understand hiring needs and recruitment priorities.

• Source and interview representative candidates through various recruitment channels.

• Evaluate candidates and guide qualified representatives through onboarding on the client's platform.

• Coordinate the onboarding process and ensure new representatives understand the platform and the requirements of their assigned projects.

• Provide appropriate training and guidance to help representatives get started successfully.