Retail Stores HR Business Partner

This is a remote position requiring approximately 50-60% travel to Wayfair store locations across the country

Open to candidates who are in the northeast or southeast regions of the U.S.

Our mission as a Global Talent Management organization is to support our people as individuals, members of teams, and as part of Wayfair. We seek to enhance productivity and retention by promoting employee welfare and inclusion, fostering collaboration and innovation, and driving employee professional growth - reflecting our commitment to our key business drivers, our customers, and our shareholders.

As a true business partner to our Retail Store Leadership teams, you will be tasked with providing strategic input, insight and advice on the people pillars and the impacts that our people have on the success of our stores. You will tackle existing and potential future challenges through detailed understanding of the business objectives, key metrics, and KPIs driving success across your store locations.

• Serve as the primary HR business partner for a designated region of Wayfair Retail Stores, driving consistent HR strategy and execution across all assigned locations.
• Provide dotted-line leadership and guidance to the on-site Associate Store Managers - People Operations at each store location, ensuring alignment with central HR policies, procedures, and talent strategy.
• Partner with Senior Retail Store Leadership on strategic workforce planning and organizational development specific to the retail environment.
• Provide expert and objective advice, coaching, and counsel to leaders and employees on talent programs, policy and procedures, employment/labor laws, conflict resolution, change management, and organizational development while effectively mitigating business and company risk across all assigned stores.
• Superuser of data to identify trends, provide insights and make recommendations to stakeholders and cross-functional partners in order to develop solutions that improve business results - includes claims, complaints, engagement, turnover, attendance, leaves, productivity metrics at the regional level.
• Own and lead employee relations investigations for all leadership roles, as well as higher-level investigations for front-line employees, including harassment and ethics complaints, working with leaders to resolve issues at the store level.
• Work cross-functionally to drive retail- specific projects and initiatives.
• Drives the Retail Talent strategy in order to maintain a highly effective and engaged retail workforce.

• 6+ years in a dedicated HR role with minimum 3+ years of HR management/business partner experience overseeing multi-site retail operations.
• Bachelor’s degree in Human Resources Management or related field required.
• PHR or SPHR preferred.
• Demonstrated ability to manage HR strategy and execution for geographically dispersed teams.
• Demonstrated experience operating in a matrixed organization and influencing stakeholders without formal authority.
• Ability to build productive relationships and influence all levels of the organization, particularly Store and Regional Management.
• Service orientation with a consultative lens.
• Ability to analyze, interpret, manipulate HR-related data to drive evidence-based decisions.
• Comfortable adapting to change in a fast-paced, dynamic and ambiguous environment with the ability to manage the complexities of frequent, potentially last-minute travel.
• Ability to use independent judgment, problem-solve, be creative and committed to results.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most…